The staff were doing their best, polite, friendly and trying to help but the property needs investment.
It has been bought by premier inn but not yet upgraded. The rooms are tired and whilst cleaned are in need of updates to really feel fresh. The beds were comfortable and had fresh linens but the room very hot, though they did provide a fan and it was the heatwave and eveywhere was hot.
Evening meal was not bad, burgers and good fries, but again the pub area has sagging ceiling panels, sticky tables and a rough outdoor area with a waft of septic tank.
Breakfast did not have an oatmilk option, which is fine, my personal requirement,...but we were told it was available so didn't get any frustratingly had no morning coffee.
The breakfast had a lot of potential and a good range of offerings but had some poor elements (mouldy fruit accidentally mixed with fresh, nicely poached eggs but on an untoasted muffin). We did not have breakfast at all the second day.
Again the staff were nice but there was an overlap where they said Hotels.com needed to refund us and Hotels.com stated the hotel would not refund us/allow us to cancel.
Overall with investment an ideal stopover but, at present, feels poor value.
