Hotel Casa del Arco

This is my second time and I had a great experience...everybody so nice

Great location, good breakfast but the room and bathroom is very old, staff is never there most of time … but I would stay there again

Das Haus ist klein(5 Zimmer), die ,Zimmer sind klein, das Bad ist sehr renovierungsbedürftig. die Lage ist super. Für diese Qualität ist es überteuert

Staff muy amable y acomodadores. Muy limpio y buenísimo locación cerca de todo.

This hotel is great because its in the heart of Antigua...also its quiet and the staff is very helpful.. I recommended

Dette hotellet ligger flott plassert midt i byen. Vi hadde et stort familierom som lå i 1 etg ut mot en liten bakgård. Terrassen på taket var koselig, og der ble det servert frokost. Vi så kun 1 annen gjest den uken vi var på hotellet, på grunn av lavsesong. Vi spurte om vi kunne få et brød stykke til, men fikk beskjed om at det ikke var mulig. Hun som laget frokost forklarte oss at vi fikk det vi hadde valgt ut i fra menyen. Etter en stund fikk vi allikevel mer brød. Lite hyggelig frokost personal. I resepsjonen sitter det til tider en ansatt, fikk god hjelp av henne til å skrive ut en billett. De snakker ikke engelsk, men bruker Google translate. For samme pris som vi betalte for dette rommet, kunne vi istedenfor lagt på mye flottere hotell. Vi gikk rundt og spurte om pris.

All staff couldn’t speak English. So it was inconvenient.

El hotel es pequeño, y sin sorpresas. Mi calificación es un 7 porque considero que hay pequeñas cosas que mejorarían el aspecto y funcionamiento del hotel. A nuestra llegada no había puertas abiertas, hubo que tocar el timbre y considero que en el día debería de estar siempre abierto considerando que su entrada esta después de la venta que se encuentra ahí al parecer es un café.Servicio: amables hasta donde sea posible considerar, a nuestra llegada la habitación no estaba lista 12 md, pero nos recibieron las maletas y nos las ubicaron. El cuarto: la cama no era matrimonial sino la unión de 2 individuales, así que no era muy cómodo del todo. Creo que pudieran ubicar tv's mas grandes para el espacio, la iluminación creo que es suficiente y tradicional. El baño se ha hecho un esfuerzo por acomodarlo, la cortina móvil y blanda es una buena opción para que no se vea pequeño, tenia artículos de higiene suficientes para la jornada, servicio y lavamanos en buenas condiciones, doy crédito que ese lavamanos de vidrio cuesta mantenerlo presentable y lo tenían bien cuidado, lo único es que las manecillas transparentes de la ducha presentan deterioro, y la ducha en si esta en condiciones de cambiarla y desde hace mucho tiempo con moho lo cual es desagradable y necesita atención. Tendría que haber host 24/7 sin duda, dar la imagen de falta de autoridad no da confianza en tu estadía. Por ultimo debería de definirse en plataforma si comprar esta sera balcón o no, fue decepción.

Location is very good--right on one of the main tourist area streets (5th) and very close to the central parque or to walk up to La Merced. Room (one king bed) was adequate, but only window was to the patio terrace. The terrace had its own couch/chairs tables for breakfasts and to hang out. Breakfast was good and included. One drawback is that the reception person is not in attendance most of the day, so if you have questions, etc, not always available (although were nice and helpful when they were there).

Great location, spotless rooms, awesome breakfast and great service!

C'est un bel Hôtel, la chambre était prope et l'hôtel est dans une bonne endroît de la ville

Show de bola ...Dona super simpática é portuguesa ! Tratamento VIP !! Adorei!!

We needed a room for four adults. We were assigned a great room with two double beds, a set of bunk beds and a couch/futon. We had plenty of space. Some of the staff did not speak English (and our Spanish is very limited) but we were able to communicate fine. We were close walking distance to restaurants, ATMs, the park and shopping. We would stay here again!

Magníficamente ubicado en pleno centro de Antigua Guatemala, Hotel Casa del Arco es una excelente opción, con muy buena relación Calidad- Precio. Su personal, amabilísimo (como en general todo el pueblo guatemalteco). Su recepcionista, una joven muy bien dispuesta, nos ayudó en todo, siempre con una sonrisa. Incluso dispuso que nos sirvieran un desayuno fuera de horario, ya que íbamos a hacer un tour a Chichicastenango que salía muy temprano. El hotel es sencillo, pero la eventual falta de confort, es superada con creces por la excelente ubicación y buena disposición de su personal. Muy recomendable.

The location couldn't be more perfect right between the plaza and and he arcs/church. Looks like it was the main street of town as well. And it closes to traffic on the weekends which makes it so lively. They have a bar downstairs which is convenient for getting a drink but never had problems with noise. The staff is amazing, shot out to the front desk Jessenia, she is so helpful! The included breakfast was DELICIOUS and in a beautiful terrace. The service was fast and effective. We would leave in the morning and come back shortly and to our surprise our room had already been cleaned. They were fantastic. I'd definitely stay again if in Antigua.

My elder son and I stayed here for a week and we would do so again without hesitation. Centrally located on 5th Avenue, you can walk out into Antigua or relax in the quiet and tranquility of this clean and friendly bed and breakfast. With only five rooms, the common area easily became either our expansive personal patio with shade and sun or a friendly family area to mingle with other guests. The breakfasts were a delight and Ana’s warmth and her skills contributed to a perfect start to each day with a delicious, full breakfast along with her smile. Our room was simple, but clean. The comfortable beds with comforters, hot showers, cable tv complete with CNN International and ESPN International, and the helpfulness and friendliness of all the staff gave us an inviting home for the week. My son and I both loved it and were sad to leave!

La ubicación es estratégica, el desayuno es delicioso, la atención es súper buena son muy amables, las habitaciones son muy cómodas. Desde la habitación jaguar teníamos vista del arco y del volcán desde el balcón.

Right in the heart of Antigua! It is perfect location to walk anywhere! The room was a great size and the bed was so comfortable! Definitely recommend staying here! It was hard sometimes as no one was on reception much when we stayed here. So trying to organise a breakfast box before our tour one morning was difficult and also trying to organise a transfer home was hard and left to the last minute. But apart from that a great place to stay.

Cute little place but you are paying for location rather than quality of the rooms. Enjoyed the communal seating area and the breakfast was fine. While the location is its best asset it also makes it noisy as 5th avenue is a popular street for late night revellers. There are better options for this price range IMO

Booked this room and asked if they could do something special for my wife and I as it was her first time back to guatemala since she moved to Canada 26 years ago and also happened to be our wedding anniversary. Well when we walked in the room there were rose petals everywhere and a very nice note and petals spelling out "te amo" on the floor. I may have been more surprised than her and she didnt even know i had notified the hotel prior about anything. Very friendly staff and sorry we only had a single night there but we had traveled to many other locations in guatemala and no hotel was as good as this one. Will definitely book this hotel next time we go. Can't say enough about it.