Prassede Palace Hotel

I was not at this hotel, i arrived on the day and got put up in another hotel across the road i did book this hotel for the breakfast, despite the other hotel was really nice to stay in the breakfast was ok but not great

The property currently has neighbouring construction works and we was told they start at 8am… However the works started from 6am, with consistent loud banging. The bathroom has no ventilation and smells highly of damp and mould. The AC is centralised so you cannot change it in the room which meant we had the window open majority of the time to get rid of damp odours which makes the room freezing. The front reception were helpful during the stay however I would not recommend booking at Prassede Palace Hotel.

We were staying for 5 nights in Prassede Palace Hotel. The staff are very friendly and professional. However we were given the room 112 which constantly has drainage smell in the bathroom. We can definitely smell like public toilet drainage as soon as we opened the bathroom when we walked in the room. Especially after showering. We reported that issue along with also the hot water system is low temperature compared to the all other hotels that we were staying in Venice and Milan. It is easy to get cold for the autumn weather in October. The staff advised they have checked the boiler system and is working fine. On the third day, the staff agreed to change the room for us as we told them this is uncomfortable for us to stay in the room.

This was a very expensive mistake, the hotel is small and only has rooms on the first floor, so when we made our first complaint the guy said he was unable to move us. The main issue is the noise, our room whilst modern in appearance, the double glazing didn’t have a proper seal so you can hear the road noise. When we arrived we were told about work being done in the floor above us, however nothing was mentioned about the restaurant below, the noise of moving tables and chairs till 10:30 and before 6:30 in the morning was really annoying and woke us up. When I complained on what’s app (they give you a number to contact because you cannot amend the air conditioning in the room, so they have to do this centrally for you!) they said they’ll speak to the restaurant, but this was too late as we were awake at 6:30 am and the noise continued. On checkout no offer of compensation was made, unfortunately we had paid up front, big mistake.

Great option - highly rec!

Super small supposed upgrade over the cafe. Not a 4 star property. Hotels.com should do better when rating properties.

The staff were incredible. Leonardo went out of his way to assist in our travel needs even when it involved going fron the port to another hotel and then from that hotel to the airport. GREAT location

3rd year I’ve stayed here and still enjoy the hotel, staff and area.

Construction next door woke us up at 7am everyday. Elevator was scary. Staff wonderful. Room tiny for two people with luggage. Area was between nightlife and bad area. Not bad itself, just really close

Excellent bang for your buck. Clean nice rooms.

The staff was incredible and the hotel was located in a great area.

The staff were extremely helpful, especially Leo, who assisted us on arrival and throughout our stay.

I actually didn’t stay because of the heat wave and less than adequate air conditioning (27.7 degrees in the room) I decided to book at another property Leo was helpful and there was nothing else he could do but with rising temperatures it would be good to know if hotel has adequate AC before booking - it should be part of the rating system for some older hotels as we encountered this issue at other hotels too

The staff was super great and the restaurant next door LOVE! It’s a must try. The carbonara and pistachio tiramisu is fabulous. The room and hallway are ok! There was blood on the curtains. However the location is not to far from the coliseum. You can literally walk there in about ten to fifteen minutes.

The staff especially Leo was very helpful! With recommendations to great restaurants and just very friendly. The only downfall that we had was the air conditioning wasn’t keeping our room cool enough for three people.

This hotel is less to be desired. The front staff was incredibly kind and helpful but the rest of our experience was mediocre. There were holes in the curtains, wallpaper peeling off near our room and our view was of a trash chute with cigarette butts. I’m not sure how this is considered a 4 star hotel but we felt bamboozled.

Great hotel with a lovely room with a view of the square. Staff were great, especially Leo who was very friendly and helpful. Only down side was the shower didn't have great water pressure and was leaking.

The front desk staff was excellent, Leo was so helpful and friendly.

There were several issues with my room. Chiefly, there was no place to put anything. No tables. No chairs, no plat surfaces to open my suitcases except the bed itself. We found ourselves hoisting our suitcases up on the bed, rummaging through them for some key item the zipping them up and pushing them up against the wall. This happened a dozen or more times in three days. And there was no place to hang a coat or shirt or pair of pants. I had to drape things over the TV or balance them on the the window sill. It was pretty ridiculous that whoever designed the room didn’t consider the basics like hooks or tables or shelves or cubbies. The wardrobe was little help with a safe taking up 1/4 of the space and the drawers very small. The bathroom was even worse. The room had no flat sofaces except the floor. The sink had a narrow rim and didn’t have room to even put a bar of soap. Much less a shaving kit or my wife’s various toiletries. It was honestly designed moronically. I balanced my shaving kit on the edge of the bidet. The shower featured a hand held sprayer that sat in a holder that, unless it was pointed at the wall, would flood the whole bathroom. If I angled the sprayer anywhere except at the shower wall, it would spray the door and flood the bathroom floor. Terrible design. It was a frustrating experience and was wholly unnecessary if only a person with a brain had designed the space. Anyway, the staff were nice enough and tried to be helpful but the room sucked.

Front desk is very helpful & the location is great!