ANA InterContinental BEPPU RESORT & SPA by IHG, an IHG Hotel

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.

전망도 좋고 시설과 직원 서비스가 아주 훌륭합니다. 무료 발렛파킹이 매우 편했습니다. 조식은 맛있었지만 음식 종류가 좀 더 다양했으면 좋겠습니다. 온천도 아주 좋았습니다. 다만 입식 샤워대의 샤워기가 자꾸 옆으로 돌아가서 불편했습니다.

너무 좋은 휴양 호텔이었습니다 직원분들이 친절했습니다 음식도 훌륭했습니다 스파도 자연에 온 것처럼 되어있었습니다 다시 벳푸에 온다면 인터콘티넨탈을 오기 위함입니다

벳푸 시내에서 떨어진 곳이지만, 그래서 더 훌륭한 view 를 가지고 있습니다. 직원들의 영어 능력도 훌륭하고, 매우 친절해서 좋았습니다 호텔 시설이나 청결상태 도 모두 굉장히 마음에 들었습니다. 다음에 꼭 다시 올 예정입니다

到着時のバレーサービス、洗練された部屋、美味しいレストラン、笑顔の素晴らしいスタッフ、全て一流のゆとりを感じます。 しかし大浴場は外国のスタッフにも楽しめるように設計されているので、そこは評価の分かれるところだと思います。

Great stay!

호텔 제반시설은 아주 훌륭하나, 주요 관광지, 벳부 시내 및 편의시설 접근성이 떨어지고 특히 해외 관광객은 공항/벳부역 또는 시내를 연결해주는 셔틀버스 서비스 없다는 것이 단점으로 지적됨.

丁寧、綺麗、ゆっくりできる。

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.

地點理想可以遠眺海岸及山上景色，職員服務態度良好，很滿意今次住宿。小小意見是餐廳的選擇不多，特別是早餐，如能夠有更豐富的選擇，會更理想

Very nice!

최근에 지어진 훌륭핰 호텔입니다만 서비스가 전혀 그에 걸맞지 않습니다. 수영장 베드 이용이 50분씩이라는 안내를 했다가 안했다가 하다가 저희가 맥주와 피자를 먹으니 말 못하다기 맥주 줄어들기를 기다리다가 가급적 먹고 빨리 베드를 비워달라 하여 불쾌하였고 조식이 정말 가짓수도 적고 맛도 별로입니다. 같은 음료를 시켜도 작은 물컵에 담아 서빙되는 사람과 큰 음료컵에 서빙되는 사람이 있어 황당했습니다. 이후 후쿠오카 그랜드하얏트 조식 및 서비스와 비교되었습니다. 체크인, 주차, 체크아웃, 룸서비스에서는 진정한 hopitality를 느꼈어요. 다만 레스토랑, 수영장(레스토랑 직원과 동일함) 서비스는 매우 의아하고 불쾌했습니다.

I will go again. very good.

スタッフの方々の対応が素晴らしかった！

no

Tout était parfait

From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to

As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.

The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.

너무나 만족스러운 여행이었다. 가족에게 좋은 기억의 여행이 되었다