Holiday Inn Resort Kuroyon, an IHG Hotel

Amazing hotel with very polite and helpful staff. Special mention to Susumu-san who helped us so much with an unexpected incident with our rental car. Room is very clean and comfortable. Would stay again if visiting the area again.

The staff were very friendly and professional. Rooms and communal spaces were clean. It wasn't busy when we were there so it felt cozy. I liked being able to open the window and get fresh air. Not quite as nice as the pictures, kind of low end furnishings, but still put together well. Very much a 3 star hotel in that sense.

清潔でやすらぐ空間でした。

Nice property , plenty of room and a good bus service to the amenities

スキー用の乾燥室が有ればもっと良いかな〜？

This is a lovely new hotel, very helpful friendly staff and one of the very best Onsens we’ve experienced in Japan (this is my third trip). Really fantastic- new, clean, three pools- outstanding. The hotel is 35 minutes S of Hakuba by car and an hour by shuttle bus, and the shuttle only runs to and from once per day so without a car you don’t have many options. Omachi, the nearest town is a fairly long walk. Recommend having a rental car if you stay here.

The hotel was lovely and the area was gorgeous. The breakfast buffet was good, however the dinner menu was limited...maybe because it was over the New Years holiday. Not close enough to Omachi City to be walkable to other restaurants. We will definitely stay again in the spring, as it is also on a golf course.

Went in peak skiing season, felt like a ghost town and no vibe. Daily shuttle service was only one time per day and came back too late. Rooms are just average. Staff only speak when they’re spoken to, polite but not really informative. Food was the worst we’ve had in Japan. Once you’re at the hotel, you’re stuck! Unless you have a car I wouldn’t recommend staying here. If you have a car… and can be bothered driving 40 mins each way to eat after a day of skiing… then maybe

Had to stay here as changed dates for skiing holiday. While this hotel has shuttle buses to the ski fields it is quite some distance and not ideal. Bought breakfast and dinner package- for four days it is monotonous and not great. Really think they could do better with their food offering Service from staff and hotel condition were generally excellent

The helpful staff and wonderful view situated amongst nature were the highlights, along with the fantastic onsen.

雪が積もった翌日、出発の際、しっかりと除雪されていてスムーズに駐車場を出ることができました。とてもありがたかったです。

Nice n new decoration - very comfortable! I really like the onsen

Beautiful place amazing location just hard to get in and out and expansive because of this.

Wonderful hotel close to the entrance to the alpine route. Rooms are beautifully appointed. Beds are very comfortable and have soft and hard pillows available on the bed. Onsen is clean and offers both indoor and outdoor option. Customer service is excellent. Front desk is efficient , courteous and helpful. Food at restaurant is excellent. Buffet has many Japanese and western options. They are very good at addressing allergies and food presences. Highly recommend to add to your booking the evening and the breakfast buffet ( it’s is not only delicious but also much cheaper than adding at hotel). Highly recommended!

Thank you Shu receptionist for so much help and assisting us with coordinating our next day travels to Tateyama alpine route! Hotel is very convenient for stay over and access to Ogizawa station.

清潔でコンパクト。静かな環境でリフレッシュできた

孫たちはプールで存分に楽しんでいました

Room on the small side.

Luxurious resort with a wide variety of amenities and very convenient to travel to Ogizawa station for onward trip. It would be even more ideal if the vending machines have an assortment of snacks to choose from (currently only drinks).

黒部ダム観光を検討されている方、またファミリーでの旅行をに最適と思いました。