Mercure Nagano Matsushiro Resort & Spa

料理が美味しくなかった。

混雑で、エレベーターが止まらず１５分位待った。朝食も２１時以降に予約せねばならず、朝も落ち着いて食べられなかった。ゴールデンウィークで価格を上げるのは仕方がないが、それに見合うサービスはしっかり提供して欲しい。

チェックインが非常に待たされた。収容人数に対して風呂の洗い場の数が合っていない。 スタッフさんは非常に明るくいい対応でした

エレベーターが遅く不便

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.

温泉気持ちよかったです！

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better

お部屋が古く、共用部とのギャップがあった。 加えて、大浴場のロケーションがないのが残念で、サウナも室温が低かった。

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.

Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive.

喫煙所の利用をしましたが 匂いがひどすぎました。

We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

食事は美味しく、スタッフは良かった

almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.

大浴場が良かったです

清潔なホテルです。

静かで良い

伊勢志摩に続いて、2度目の施設利用ですが、松代のこちらは朝食のみの利用でしたが、種類も非常に多くスタッフも溢した料理を直ぐに掃除するなど会場に目配りが行き届いていました。長野インターから近い事、25時までチェックインが可能な事などのメリットも多かったです。ただホテル内にアルコールの自販機が無いため遅い時間にチェックインした為、外のコンビニまで小雨の中の買い出しは少し不便でした。それでも充分満足な施設でした。

駅から離れた場所でしたが、送迎あり、という事で予約しました。実際は、約20人のみしか乗らず、対応も悪く多数の宿泊客が利用できませんでした。高齢の母と少し残念な気持ちになり駅までタクシー利用し5,000円かかりました。送迎あり、飲み物サービス等挙げられてますが、サービスが受け入れ宿泊者数に対して行き届いてないように思います。

Smells bad, no renovation to the old yellowing rooms since the 90s, beds are hard as a rock, we cancelled our second night because it was so uncomfortable being there, they didn’t refund us. Staff were lovely, no fault to them but the owners seriously need to renovate this hotel, they made the lobby beautiful but as soon as you head up to your floor for your room you’ll be very disappointed. The photos on Expedia are deceiving, the bathroom is so old and gross in reality and they don’t show this at all.