Sakura Cross Hotel Shinjuku East Annex

The room was a bit tight for 4 people. The beds were not comfortable. The location, however, is great. It is very close to the train station and many convenience stores. You can walk to many points of interests. Additionally, it is difficult to get in contact with any staff as there is no front desk reception. I was messaged through Expedia that I would be charged for a damaged tv; however, we never turned the tv on during our stay and were unaware that the tv was damaged and I am unable to talk to anyone outside of using the Expedia chat as there is no front desk staff.

Even though the staff is not on site at the annex full-time, they were extremely responsive when I did have a request.

Close to everything only the room to small but I like the lay out of the room

automated facility, no ramp and small elevator just be a ware, room was nice, and we fit all 5 of us in the room and it wasnt to cramped

Hotel is about 9 minutes walk to Shinjuku station. If you need a place to sleep at night while exploring magnificent Tokyo, it is what you need. Other than that, it’s really small.

questionable security at entryway

這次入住四人房型，房間內部利用場地做很有巧思的空間設計、床很舒服。活動空間不大、若攤開大行李箱就會顯擁擠。以後行程若順路，我還會想入住。

We enjoyed the hotel stay. There were 4 of us. Two college aged kids on the bunk bed side. Two parents were on the other side. It was good for privacy. There was a floor sitting area with cushions on the bunk bed side. A folding regular chair and a small folding table were provided if needed. The fridge was small, but adequate. There is a rail that is a coat hangar for all of our coats. There was ample space for 4 coats. There was a shoe rack for our shoes, as all hotels are "please remove shoes before entering room." Disposable slippers are provided. The toilet and sink are in one room. Not much counter space, so we hung our toiletries bag on the rail (hanging rack) on the wall in the corridor/hallway. We could store our bags under the lower bunk bed. This is a big hotel room for Tokyo, but it is small compared to an American hotel. The shower was spacious and the shower head was a flexible shower head. To enter the building, there are steep steps. Elevator to 5 floors. The check in process with the tablet was easy. Earplugs are provided since you can hear street noise a little. It felt like a safe neighborhood. The Shinjuku Eastside Square with a lot eating places was a 5 min walk. The Higashi-Shinjuku train station entrance via escalator was a 6 min walk. The Bakery Donsuke is a 3 min walk in the neighborhood. They have a schedule when different pastries are ready. They are AMAZING! We ate fresh out of the oven an pan. If I went to Tokyo again, I would stay here again.

It was close enough to walk to stations, shopping etc. Pretty convenient place to stay.

Easy check in

出来れば電子レンジは欲しいのと、周辺に遅くても食事出来る場所があれば。ホテル自体はキレイで良かった。

This was actually our favorite hotel as a group of 4 during our stay in Japan. It was very cute for the size and absolutely loved the bathroom. My only con with this hotel was the simple mistake of going to the sister location, this was more on me but a good thing to keep in mind to make sure you’re going to the correct one. Other than that I did not love that I never saw 1 single staff member on site and if you needed assistance you would have to whatsapp the emergency number which is fine but response times were lengthy.

Nice property clean room great for families!

We liked having a tatami area to sit and relax, although it would have been nice to have more cushions to sit on. Although we never put the TV on it did get in the way when going up to the tatami area and worried that we might knock it, especially when it wasn't positioned to be viewable from either the bed or the raised area. The light switches were awkward to use and had a really bright blue light right next to the bed and as a side sleeper this was right in my face so did disturb my sleep somewhat. As the hotel is unstaffed don't get pocket wifi or anything delivered to the hotel as they cannot guarantee there will be anybody available to accept it, we realised this too late but were fortunate that the cleaning staff were able to accept our delivery and it was put in our room ready for our arrival but we could have avoided some stress for ourselves by having it delivered to a local collection point instead. Overall we enjoyed our two week stay, the hotel is in a quiet area close to amenities at East Side Square and Higashi-Shinjuku station for easy access to the Fukutoshin and Oedo lines.

It was difficult to contact the staff as most of the time they don't answer the phone and there is no staff physically located at the hotel. If you have an issue, it's difficult to resolve. We were stuck with losing a night's sleep because of a load party in the room next door. We were unable to get any assistance from the hotel until the next day when the party people were asked to leave. By that time, we had already decided to leave the hotel because they could not control their guests.