Shirayu no Yado Yamadaya

Highly recommend for the authentic Ryokan experience. It has an authenticity to it that the fancier places don't. Staff and service were amazing. Onsen were great with some fantastic views. Definitely a must if staying overnight in Hakone area.

Japanesse style hotel with perfect dinner

We had the loveliest night here, and the service was fantastic. We found the main lady who looked after us to be wonderful, fun, friendly and very caring. The inn may be a bit older but it was cosy and comfortable. It could use perhaps a little renovation, but won't stop us from staying again when we return!

Lovely property and exceptional service. Highly recommend you visit!

バスがカビだらけ、駐車しずらい

Overall this was a good stay This was our first time in a Ryokan so we were not sure what to expect. The staff was very nice and welcoming, and catered to our every need. The room was in traditional style where you sleep on futons, and have breakfast and dinner served to your room by the nice lady that is with you through your whole stay. Bathroom has a japanese toilet, and there is no shower in the room, instead you shower in the Onsen. What we did is use the Onsen, then have the evening shower, and eat dinner. The food served is traditional, and for some can be challenging, but in my opinion most of what we had was tasty. You can also talk to the hotel if you have certain requirements or prefer something different and a bit more western. The futons were OK, and there were extra pillows in the closet. The onsen is nice and relaxing. The location is also very good because it's right next to the Hakone Ropeway station. The hotel is quite old and not renovated, but in my opinion, it adds to the "magic" of experiencing a traditional stay. However, it can be cleaner. Overall a good stay, and we thank the hotel staff and the nice lady who was with us.

This Ryokan is up in the hills, far from anything except the Hakone cable car and ropeway. It is very authentic I am sure but very dated. The food was off in my opinion but I am not a fan of raw, fishy things that I don't know what they are. They try and explain but still a mystery on some of the items. You eat in your room on the floor which for a westerner was not comfortable however I realize it is their custom.

Proper Ryokan Inn experience with all the meals and hot tubs.

Staff are wonderful; quaint and traditional.

Cute place to stay

従業員の方は全員外国の方でしたが、丁寧な言葉遣いで頑張っておられました。食事も食べ切れないほどの量でなく、十分でしたが、若い方には少し物足りないかもしれません。 お風呂のマットがいつもビシャビシャだったのが残念でした。

建物が古いから生活音が気になる方は注意

Classic Japanese rooms, well heated and food is amazing!

너무 친절하고 위치도 좋아서 잘 이용했습니다.

Room was very dirty, spider webs all over at the top. Private bath is tiny. Dinner was ok but breakfast was ehhh. It was very dissapointing. Have been excited to go to a ryokan for years and dont think ill give another one a go

３回目の宿泊でしたが スタッフが外国人だったから 聞きたいことがあっても聴けない

The service was exceptional as were the dinners and breakfasts. The insensitive were are well equipped and relaxing after a day of exploring. The property is a short walk from the rope way. The only reason I didn’t give this property a five star is that is is old and in need of renovations ( peeling linoleum and water (?) stains in the toilet area.

do yourself a favor, and stay elsewhere. we had such high hopes for this leg of our trip. unfortunately, i have nothing good to report about this property. to put it softly, it was disgusting, especially by Japanese standards, and way overpriced for the condition of the facilities. the property needed a complete renovation 30 years ago, which we tried to look past. the private onsen was anything but inviting as it was surrounded by black mold (so much so that we didn't want our bare skin touching any surface), so we didn't even bother during our reserved and paid for time slot. we had two nights booked, and would have left the same day we checked in, but it was too late to book another hotel that night. we suffered through the night, and left the following morning before breakfast was served. doubtful we'll see any sort of refund for our subpar experience, so i can only hope this review steers others elsewhere. we've received no response from the property owner nor travelocity, which is also disappointing.

酒店晚上九點後不准出入有些不放便

El lugar más sucio en el que me he alojado. Descuidado y lleno de polvo y moho por todas partes. El onsen no estaba limpio, el agua tenía polvo y la piedra estaba muy sucia. La habitación olía a tabaco y el futón tan fino que ha sido como dormir en el suelo. El precio que pagamos la noche me parece excesivo