Papillon Lagoon Reef

Hotel
7.8
/10
Baik
16 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

osman

10.0
/ 10
"Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service."
Lihat terjemahan

Leilah

10.0
/ 10
Everything was so exceptional so clean, welcomg staff, amazing food and great drinks
Lihat terjemahan

White

10.0
/ 10
Excellent hôtel. Belle deco, simple,propre,convivial. Plage magnifique et piscine.Singe sur place. Si vous les ignorés ils feront de même. Chat gris au bar de la plage. Prenez un peu de nourriture pour lui donner. Il meurt de fain. Restauration a améliorer. Bon mais répétitif. J' y retournerai si je reviens au Kenya
Lihat terjemahan
Di Kawasan
Lihat Peta
Diani Beach Road, Kinondo, Msambweni, Kwale, Kenya

Kemudahan Utama

Lihat Lebih
Kolam Renang
Meja Depan 24 jam
WiFi
Penginapan di Papillon Lagoon Reef ialah pilihan yang baik apabila anda melawat Kinondo. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Papillon Lagoon Reef

Diani Beach Road, Kinondo, Msambweni, Kwale, Kenya
Temui Lebih Banyak Tempat
Lobi Papillon Lagoon Reef
Lobi 2 Papillon Lagoon Reef

Ketahui Lebih Lanjut Mengenai Papillon Lagoon Reef

General


Berdekatan BoraBora Wildlife Park

Location


Apabila anda menginap di Papillon Lagoon Reef di Pantai Diani, anda akan berada di pantai, dalam lingkungan 5 minit memandu dari Kaya Kinondo Sacred Forest dan BoraBora Wildlife Park. Hotel pantai ini berada 6.7 km dari Pantai Diani dan 51.3 km dari Pantai Nyali.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Kaya Kinondo Sacred Forest - 0.6 km / 0.4 mi
BoraBora Wildlife Park - 1.4 km / 0.9 mi
Galu Kinondo Beach - 2 km / 1.2 mi
Colobus Conservation - 5.4 km / 3.3 mi
Pantai Chale - 6.4 km / 4 mi
Pantai Diani - 6.7 km / 4.1 mi
Diani Snake Park - 12.1 km / 7.5 mi
Masjid Kongo - 15.5 km / 9.6 mi
Pantai Tiwi - 21.9 km / 13.6 mi
Hutan Simpan Negara Shimba Hills - 22 km / 13.7 mi
Pantai Funzi - 29.4 km / 18.3 mi
Taman Negara Hidupan Laut Mombasa - 36.1 km / 22.4 mi
Taman Negara Marina Kisite-Mpunguti - 42.8 km / 26.6 mi
Holy Ghost Cathedral - 43.1 km / 26.8 mi
Two Tusks - 43.6 km / 27.1 mi

Lapangan terbang terdekat ialah:
Ukunda (UKA) - 11.9 km / 7.4 mi
Mombasa (MBA-Lapangan Terbang Antarabangsa Moi) - 52.2 km / 32.4 mi

Renovations


Hartanah ini ditutup dari 4 Mei 2026 hingga 31 Mei 2026 (tarikh tertakluk kepada perubahan). Hartanah ditutup antara 6 Mei dan 15 Jun.

Facilities


Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang terbuka dan pusat kecergasan 24 jam. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Nikmati masakan tempatan dan antarabangsa di Baobab Restaurant Terrace, salah sebuah daripada 2 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat.

Rooms


Selesakan diri anda di salah satu daripada 149 bilik tamu berhawa dingin. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta meja dan tempat duduk berasingan.

Semua kemudahan dari Papillon Lagoon Reef

Bar, Kafe dan Lounge Papillon Lagoon Reef
Bar, Kafe dan Lounge
Kolam Renang Papillon Lagoon Reef
Kolam Renang
Kemudahan Hiburan Papillon Lagoon Reef
Kemudahan Hiburan
Pusat Kecergasan Papillon Lagoon Reef
Pusat Kecergasan
Dewan Majlis Papillon Lagoon Reef
Dewan Majlis

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Aktiviti

  • Ruang TV
  • Spa
  • Kolam renang terbuka
  • Pusat kecergasan
  • Kerusi berjemur kolam renang

Sukan & Rekreasi

  • Ping pong
  • Bilik permainan
  • Menyelam
  • Biliard

Umum

  • Dewan sambutan
  • Kawasan merokok
  • Parkir

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut

Mesra Keluarga

  • Kolam renang kanak-kanak

Pengangkutan

  • Pengangkutan dari lapangan terbang

Kemudahan Internet

  • WiFi percuma

Kemudahan OKU

  • Pembolehcapaian mudah

Polisi Penginapan & Maklumat Umum di Papillon Lagoon Reef

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 21:00
Daftar keluar:
Sebelum 10:00

Haiwan Peliharaan

Service Animals Allowed

Dasar Tambahan

Hos/pengurus hartanah profesional, Pekerja Penting Sahaja - TIDAK, Tiada Lif
  • Bayaran pengangkutan ulang-alik lapangan terbang: KES 6426.16 setiap kenderaan (sehala, maksimum seramai 3 orang)
  • Bayaran pengangkutan ulang-alik lapangan terbang bagi setiap kanak-kanak: KES 6426 (sehala)
  • Daftar keluar lewat tersedia dengan fi (tertakluk kepada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Meja Depan 24 jam, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 21:00 - hingga 10:00
Bilik tersedia di Papillon Lagoon Reef
149
Fasilitas lain di Papillon Lagoon Reef
Perkhidmatan dobi, Suratkhabar di lobi, Perkhidmatan perkahwinan, Penyimpanan bagasi, Penjaga pintu

Soalan lazim tentang Papillon Lagoon Reef

Apa facilities yang tersedia di Papillon Lagoon Reef?
Berikut facilities yang ada di Papillon Lagoon Reef seperti Kolam Renang, Meja Depan 24 jam, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Papillon Lagoon Reef?
Masa check-in di Papillon Lagoon Reef bermula dari 14:00 - 21:00 manakala masa check-out ialah pada Sebelum 10:00
Berapakah jumlah bintang yang dimiliki oleh Papillon Lagoon Reef?
Papillon Lagoon Reef ialah hotel bertaraf 3.5-bintang.
Berapakah jumlah bilik yang terdapat di Papillon Lagoon Reef?
Jumlah keseluruhan bilik di Papillon Lagoon Reef ialah 149.
Adakah tempat letak kereta disediakan di Papillon Lagoon Reef?
Ya, Papillon Lagoon Reef menyediakan tempat letak kereta. Sila hubungi pihak hotel untuk maklumat lanjut.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Papillon Lagoon Reef

7.8
Baik
Daripada 16 ulasan
Kebersihan

8.0

Keselesaan Bilik

7.8

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Papillon Lagoon Reef

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Jens
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Zimmer waren gut.Zwar etwas in die Jahre gekommen aber völlig ausreichend. Personal war sehr freundlich und hilfsbereit.
Johan
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Fantastisk
Grace
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

Clean room, respective kitchen, entertainment team, and cleaning staff. We used the gym and it was good. Pool needed regular cleaning.
osman
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

"Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service."
Nishit
8.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Very friendly and felt relaxed.
Leilah
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Everything was so exceptional so clean, welcomg staff, amazing food and great drinks
White
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Excellent hôtel. Belle deco, simple,propre,convivial. Plage magnifique et piscine.Singe sur place. Si vous les ignorés ils feront de même. Chat gris au bar de la plage. Prenez un peu de nourriture pour lui donner. Il meurt de fain. Restauration a améliorer. Bon mais répétitif. J' y retournerai si je reviens au Kenya
VANESSA
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Great hotel- by the beach, plenty of sun chairs and good food
Torsten
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Aufmerksames Personal und immer saubere Zimmer
Elmar
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

top freundliches personal, fruehstuecksauswahl v buffet, lage direkt am strand, kein malle tammtamm, ausspannen, massage tolles zimmer, schoener garten.. gerne und immer wieder
Tomson
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way.
Yannick
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
6.0
/10
Diulas 39 minggu yang lalu

Expedia Group verified review

Dining options is low Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information
Aniza
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

Very disappointing stay. We booked a family room with one double and two single beds but were given a room with only one double and one single. When we raised this, the reception staff were rude and dismissive, insisting it was “sufficient.” The room itself had serious issues: loud scratching noises from the ceiling at night (likely insects in the wood), staff only sprayed insecticide in the room in the middle of the night while some of us were sleeping which was unsafe and temporary. On the last day, the ceiling began leaking in the bathroom, then directly onto the bedroom and on my bed, leaving the room wet and unusable. Despite reporting it in the morning, we were not moved until 2pm, wasting most of our final day. Wi-Fi was practically non-existent outside the lobby, and staff kept repeating “someone is working on it” without resolution. Overall, poor service, some unprofessional staff members, and unacceptable room conditions made this a very stressful holiday. I would not recommend this resort.
Read More
Daniel
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 65 minggu yang lalu

Expedia Group verified review

Great room and friendly staff Food average, same, repetitive Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles Pool water never clear…not balanced
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
4.0
/10
Diulas 71 minggu yang lalu

Hotels.com verified review

Very old and dated hotel. Food very bland and always the same. Pool extremely dirty.Very expensive for what you get. There are much better options in the area.
jaden
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

Very nice place
Verified traveler
icon-
6.0
/10
Diulas 122 minggu yang lalu

Hotels.com verified review

This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
Read More
Edward
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 122 minggu yang lalu

Expedia Group verified review

The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
Read More
Sameer
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 122 minggu yang lalu

Hotels.com verified review

I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
Read More
isabelle
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 123 minggu yang lalu

Expedia Group verified review

Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Luar Bangunan 4 Papillon Lagoon Reef

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
7.8
Baik
Daripada 16 ulasan
Kebersihan

8.0

Keselesaan Bilik

7.8

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Papillon Lagoon Reef

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Jens
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Zimmer waren gut.Zwar etwas in die Jahre gekommen aber völlig ausreichend. Personal war sehr freundlich und hilfsbereit.
Johan
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Fantastisk
Grace
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

Clean room, respective kitchen, entertainment team, and cleaning staff. We used the gym and it was good. Pool needed regular cleaning.
osman
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

"Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service."
Nishit
8.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Very friendly and felt relaxed.
Leilah
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Everything was so exceptional so clean, welcomg staff, amazing food and great drinks
White
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Excellent hôtel. Belle deco, simple,propre,convivial. Plage magnifique et piscine.Singe sur place. Si vous les ignorés ils feront de même. Chat gris au bar de la plage. Prenez un peu de nourriture pour lui donner. Il meurt de fain. Restauration a améliorer. Bon mais répétitif. J' y retournerai si je reviens au Kenya
VANESSA
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Great hotel- by the beach, plenty of sun chairs and good food
Torsten
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Aufmerksames Personal und immer saubere Zimmer
Elmar
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

top freundliches personal, fruehstuecksauswahl v buffet, lage direkt am strand, kein malle tammtamm, ausspannen, massage tolles zimmer, schoener garten.. gerne und immer wieder
Tomson
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way.
Yannick
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
6.0
/10
Diulas 39 minggu yang lalu

Expedia Group verified review

Dining options is low Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information
Aniza
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 39 minggu yang lalu

Hotels.com verified review

Very disappointing stay. We booked a family room with one double and two single beds but were given a room with only one double and one single. When we raised this, the reception staff were rude and dismissive, insisting it was “sufficient.” The room itself had serious issues: loud scratching noises from the ceiling at night (likely insects in the wood), staff only sprayed insecticide in the room in the middle of the night while some of us were sleeping which was unsafe and temporary. On the last day, the ceiling began leaking in the bathroom, then directly onto the bedroom and on my bed, leaving the room wet and unusable. Despite reporting it in the morning, we were not moved until 2pm, wasting most of our final day. Wi-Fi was practically non-existent outside the lobby, and staff kept repeating “someone is working on it” without resolution. Overall, poor service, some unprofessional staff members, and unacceptable room conditions made this a very stressful holiday. I would not recommend this resort.
Read More
Daniel
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 65 minggu yang lalu

Expedia Group verified review

Great room and friendly staff Food average, same, repetitive Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles Pool water never clear…not balanced
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
4.0
/10
Diulas 71 minggu yang lalu

Hotels.com verified review

Very old and dated hotel. Food very bland and always the same. Pool extremely dirty.Very expensive for what you get. There are much better options in the area.
jaden
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

Very nice place
Verified traveler
icon-
6.0
/10
Diulas 122 minggu yang lalu

Hotels.com verified review

This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
Read More
Edward
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 122 minggu yang lalu

Expedia Group verified review

The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
Read More
Sameer
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 122 minggu yang lalu

Hotels.com verified review

I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
Read More
isabelle
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 123 minggu yang lalu

Expedia Group verified review

Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique
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