Hotel Esencia

Resort
Mencari bilik untuk anda...
9.6
/10
Cemerlang
58 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Unji

10.0
/ 10
This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!
Lihat terjemahan

Derek

10.0
/ 10
Fantastic stay. Amazing attention to detail. Food was fantastic. Staff genuinely cared. Loved it
Lihat terjemahan

Verified traveler

10.0
/ 10
Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Lihat terjemahan
Di Kawasan
Lihat Peta
Carretera Cancún-Tulum Km. 265, Solidaridad, Estado de Quintana Roo, Mexico, 77750

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Penginapan di Hotel Esencia ialah pilihan yang baik apabila anda melawat Solidaridad. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih

Persekitaran Hotel Esencia

Carretera Cancún-Tulum Km. 265, Solidaridad, Estado de Quintana Roo, Mexico, 77750
Temui Lebih Banyak Tempat
Lobi Hotel Esencia
Lobi 2 Hotel Esencia

Ketahui Lebih Lanjut Mengenai Hotel Esencia

Lokasi
Penginapan di Hotel Esencia ialah pilihan yang baik apabila anda melawat Solidaridad.

Tentang Hotel Esencia

Dari acara perniagaan ke majlis korporat, Hotel Esencia menyediakan perkhidmatan dan kemudahan lengkap yang anda dan rakan sekerja perlukan.

Tidak semua resort membenarkan tetamu membawa haiwan peliharaan, tetapi Hotel Esencia mengalu-alukan rakan berbulu anda dengan polisi istimewanya. Hotel mesra haiwan peliharaan ini membolehkan anda menikmati percutian tanpa perlu risau tentang meninggalkan haiwan peliharaan anda di rumah.

Hotel Esencia ialah pilihan terbaik bagi anda yang inginkan layanan mewah untuk percutian anda. Manjakan diri anda dengan perkhidmatan yang paling baik dan jadikan percutian anda kenangan yang tidak dapat dilupakan dengan menginap di sini.

Bergembiralah dengan pelbagai kemudahan hiburan yang tersedia untuk anda dan seisi keluarga di Hotel Esencia, sebuah penginapan yang menarik untuk percutian keluarga anda.

Rawatan spa ialah salah satu ciri utama resort. Manjakan diri anda dengan rawatan santai yang menyegarkan anda.

Selain terletak berdekatan dengan pelbagai tempat menarik untuk pengembaraan anda, Hotel Esencia juga akan memberikan anda penginapan yang menyenangkan.

Perkhidmatan kualiti tertinggi berserta kemudahan yang banyak akan membolehkan anda mendapat pengalaman percutian yang paling baik.

Pusat kecergasan resort ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Hotel Esencia adalah resort yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu resort ini.

Ciptakan memori yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Hotel Esencia.

Semua kemudahan dari Hotel Esencia

Bar, Kafe dan Lounge Hotel Esencia
Bar, Kafe dan Lounge
Kolam Renang Hotel Esencia
Kolam Renang
Kemudahan Hiburan Hotel Esencia
Kemudahan Hiburan
Pusat Kecergasan Hotel Esencia
Pusat Kecergasan
Dewan Majlis Hotel Esencia
Dewan Majlis

Aktiviti

  • Pakej lamaran romantik
  • Kolam renang terbuka
  • Payung pantai
  • Spa
  • Kawasan berkelah
  • Taman
  • Tuala pantai
  • Pusat kecergasan
  • Kedai
  • Perpustakaan
  • Sauna
  • Bilik wap
  • Kabana pantai
  • Kerusi berjemur pantai
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Kakitangan berbilang bahasa
  • Daftar masuk ekspres
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Kolam renang
  • Bankuet
  • Dewan sambutan
  • Parkir
  • Teres

Kemudahan Umum

  • Kedai kopi
  • Kopi/teh di lobi
  • Parkir
  • Kawasan bebas rokok
  • Peti keselamatan

Pengangkutan

  • Perkhidmatan limo atau kereta bandar
  • Taman tema dengan surcaj shuttle
  • Parkir valet

Sukan & Rekreasi

  • Bola tampar pantai
  • Pelayaran
  • Bilik permainan

Mesra Keluarga

  • Kelab kanak-kanak (surcaj)
  • Kolam renang kanak-kanak

Makanan dan Minuman

  • Bar tepi kolam renang
  • Sarapan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut

Kemudahan Internet

  • Internet LAN
  • WiFi percuma

Kemudahan OKU

  • Pembolehcapaian mudah

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak dengan surcaj

Khidmat Shuttle

  • Shuttle terminal feri dengan surcaj

Polisi Penginapan & Maklumat Umum di Hotel Esencia

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:30
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Umur minimum untuk daftar masuk semasa Cuti Musim Bunga adalah 18 tahun
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Transaksi tanpa tunai tersedia
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
, Hartanah ini menawarkan pengangkutan pindahan dari terminal persiaran, terminal feri dan lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 48 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Lokasi daftar masuk berbeza daripada lokasi hartanah. Lokasi daftar masuk: [Casa Maya].Untuk membuat pengaturan daftar masuk, sila hubungi hartanah sekurang-kurangnya 48 jam sebelum ketibaan, menggunakan maklumat pada pengesahan tempahan.Tetamu akan menerima e-mel dalam masa 72 jam sebelum ketibaan yang mengandungi arahan daftar masuk. Kakitangan meja sambut tetamu akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Limited Number Of Pets In Room
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:30 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Hotel Esencia
48
Bilangan tingkat di Hotel Esencia
2
Fasilitas lain di Hotel Esencia
Pakej lamaran romantik, Kolam renang terbuka, Payung pantai, Spa, Kawasan berkelah

Soalan lazim tentang Hotel Esencia

Apa facilities yang tersedia di Hotel Esencia?
Berikut facilities yang ada di Hotel Esencia seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Hotel Esencia?
Masa check-in di Hotel Esencia bermula dari 15:00 - 00:30 manakala masa check-out ialah pada Sebelum 12:00
Adakah Hotel Esencia menyediakan sarapan pagi?
Ya, Hotel Esencia menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Hotel Esencia?
Hotel Esencia ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di Hotel Esencia?
Hotel Esencia mempunyai 2 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Hotel Esencia

9.6
Cemerlang
Daripada 58 ulasan
Kebersihan

9.8

Keselesaan Bilik

9.8

Lokasi

9.2

Perkhidmatan dan Kemudahan

9.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Hotel Esencia

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Unji
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!
Derek
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Fantastic stay. Amazing attention to detail. Food was fantastic. Staff genuinely cared. Loved it
Clare
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Charming and magical
Yosef
10.0
/10
Diulas 62 minggu yang lalu

Expedia Group verified review

My wife and I had the most amazing time. Great hospitality.
George
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 122 minggu yang lalu

Expedia Group verified review

.
Mariela
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 165 minggu yang lalu

Expedia Group verified review

very big and comfortable room, small bathroom though
Brian
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 171 minggu yang lalu

Expedia Group verified review

Absolutely Amazing
Verified traveler
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 289 minggu yang lalu

Expedia Group verified review

Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Read More
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 361 minggu yang lalu

Expedia Group verified review

Best. Place. Ever. Everything and everyone was amazing.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 366 minggu yang lalu

Hotels.com verified review

Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Meri
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 370 minggu yang lalu

Hotels.com verified review

Just Amazing !!!
Raymond
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 385 minggu yang lalu

Hotels.com verified review

Beautiful property, one of the finest in the world, not for corporate people
Verified traveler
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 389 minggu yang lalu

Hotels.com verified review

It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
Read More
Micaela
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 400 minggu yang lalu

Hotels.com verified review

Fantastiskt hotel. Våra rum var fantastiska men hade inte varit alls lika nöjd om jag hamnat i djungelrumnen. God mat, trevlig personal och vacker strand. Roligt att göra utflykter till närområdet. Funkade bra med vanlig taxi men fråga om priset först.
Michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 422 minggu yang lalu

Hotels.com verified review

Great small hotel. Couldn't control the thunderstorms & sargasso blooms though. They did a valiant effort sweeping it up on a daily basis. Staff exceeded expectations which is hard to do on a high dollar hotel. We'll definitely return.
Heather
10.0
/10
Diulas 423 minggu yang lalu

Expedia Group verified review

EXCELLENT STAY! This is our third time at Esencia and it just gets better! Always excited to find a great deal here in Expedia and excited to head back to Esnecia next year!
Henri
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 445 minggu yang lalu

Hotels.com verified review

Magnifique endroit - excellent service- très exclusif Prix de la restauration prohibitif. Bon mais pas exceptionnel
corey
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 513 minggu yang lalu

Expedia Group verified review

29 room Italian Villa style along a beautiful seems pristine coastline in eastern Mexico. Staff and service was fantastic. Every need we had was met immediately. Beachfront was very private and super comfortable cabanas. Plenty of shade when we needed it. Even found a little cove about 100 yards down that was super clear water and no waves. Very cool and private spot. Rooms super clean daily. Loved the sound system in the rooms with great music on a supplied mini ipod. Very nice touch. Had a private "wading pool" that was surrounded by jungle tree plants. Super private. We had a couple of issues with the "pool". Ours was more like a hot tub size and the heater function was difficult to figure out. Had a plunger and we never knew if it was working so we had to call the (excellent) staff to get the heat turned on. Again great response from the staff. Only other issue was the restaurant food was not up to the tastes of a high quality place like this and the prices a bit high for the flavors we experienced in the nights we dined. But, again superb service!
Read More
Verified traveler
8.0
/10
Diulas 554 minggu yang lalu

Expedia Group verified review

Very nice hotel location. Beautiful room. Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service. There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival. Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.
Read More
Victor
6.0
/10
Diulas 590 minggu yang lalu

Expedia Group verified review

The property is very pleasant but at $800 per night you would expect a higher quality hotel. Rooms lack some basic amenities like hairdryers and bath caps. There is a lack of detail on the service (no turndown service). I told the staff when I made the reservation that this was my anniversary and that I wanted my room decorated for the occasion, they assured me they would do so. They didn't do anything at all. Not when we got to the hotel nor the following nights. I requested a special dinner in a setting overlooking the ocean (this was suggested by the concierge). They miscommunicated somehow and placed us on a different location. The table was very poorly lit when the sun sat down. We had to use our phones lights to see. I general the experience is not up to the level of the price they charge.
Read More
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Hotel Esencia

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
9.6
Cemerlang
Daripada 58 ulasan
Kebersihan

9.8

Keselesaan Bilik

9.8

Lokasi

9.2

Perkhidmatan dan Kemudahan

9.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Hotel Esencia

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Unji
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!
Derek
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Fantastic stay. Amazing attention to detail. Food was fantastic. Staff genuinely cared. Loved it
Clare
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Charming and magical
Yosef
10.0
/10
Diulas 62 minggu yang lalu

Expedia Group verified review

My wife and I had the most amazing time. Great hospitality.
George
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 122 minggu yang lalu

Expedia Group verified review

.
Mariela
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 165 minggu yang lalu

Expedia Group verified review

very big and comfortable room, small bathroom though
Brian
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 171 minggu yang lalu

Expedia Group verified review

Absolutely Amazing
Verified traveler
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 289 minggu yang lalu

Expedia Group verified review

Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Read More
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 361 minggu yang lalu

Expedia Group verified review

Best. Place. Ever. Everything and everyone was amazing.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 366 minggu yang lalu

Hotels.com verified review

Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Meri
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 370 minggu yang lalu

Hotels.com verified review

Just Amazing !!!
Raymond
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 385 minggu yang lalu

Hotels.com verified review

Beautiful property, one of the finest in the world, not for corporate people
Verified traveler
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 389 minggu yang lalu

Hotels.com verified review

It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
Read More
Micaela
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 400 minggu yang lalu

Hotels.com verified review

Fantastiskt hotel. Våra rum var fantastiska men hade inte varit alls lika nöjd om jag hamnat i djungelrumnen. God mat, trevlig personal och vacker strand. Roligt att göra utflykter till närområdet. Funkade bra med vanlig taxi men fråga om priset först.
Michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 422 minggu yang lalu

Hotels.com verified review

Great small hotel. Couldn't control the thunderstorms & sargasso blooms though. They did a valiant effort sweeping it up on a daily basis. Staff exceeded expectations which is hard to do on a high dollar hotel. We'll definitely return.
Heather
10.0
/10
Diulas 423 minggu yang lalu

Expedia Group verified review

EXCELLENT STAY! This is our third time at Esencia and it just gets better! Always excited to find a great deal here in Expedia and excited to head back to Esnecia next year!
Henri
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 445 minggu yang lalu

Hotels.com verified review

Magnifique endroit - excellent service- très exclusif Prix de la restauration prohibitif. Bon mais pas exceptionnel
corey
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 513 minggu yang lalu

Expedia Group verified review

29 room Italian Villa style along a beautiful seems pristine coastline in eastern Mexico. Staff and service was fantastic. Every need we had was met immediately. Beachfront was very private and super comfortable cabanas. Plenty of shade when we needed it. Even found a little cove about 100 yards down that was super clear water and no waves. Very cool and private spot. Rooms super clean daily. Loved the sound system in the rooms with great music on a supplied mini ipod. Very nice touch. Had a private "wading pool" that was surrounded by jungle tree plants. Super private. We had a couple of issues with the "pool". Ours was more like a hot tub size and the heater function was difficult to figure out. Had a plunger and we never knew if it was working so we had to call the (excellent) staff to get the heat turned on. Again great response from the staff. Only other issue was the restaurant food was not up to the tastes of a high quality place like this and the prices a bit high for the flavors we experienced in the nights we dined. But, again superb service!
Read More
Verified traveler
8.0
/10
Diulas 554 minggu yang lalu

Expedia Group verified review

Very nice hotel location. Beautiful room. Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service. There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival. Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.
Read More
Victor
6.0
/10
Diulas 590 minggu yang lalu

Expedia Group verified review

The property is very pleasant but at $800 per night you would expect a higher quality hotel. Rooms lack some basic amenities like hairdryers and bath caps. There is a lack of detail on the service (no turndown service). I told the staff when I made the reservation that this was my anniversary and that I wanted my room decorated for the occasion, they assured me they would do so. They didn't do anything at all. Not when we got to the hotel nor the following nights. I requested a special dinner in a setting overlooking the ocean (this was suggested by the concierge). They miscommunicated somehow and placed us on a different location. The table was very poorly lit when the sun sat down. We had to use our phones lights to see. I general the experience is not up to the level of the price they charge.
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