Tokio Suites

Although the location is convenient and the apartment decent, but small, I strongly advise not to book there if you want to avoid very inconvenient and potentially unsafe situations. As my plane was delayed, I contacted Tokio Suites to make sure I could check in no matter what time I’d arrive. I was given an AFFIRMATIVE answer. But, when I arrived, I COULDN’T GET IN. So, I had to look for another hotel. Walking on the streets with your luggage, late at night, is the last thing you want to do in Mexico City’s notoriously unsafe streets. It took me about an hour and a half to finally find a hotel with a room available, which I booked despite its sky-high price. The next day, I was able to enter, but there was no one on location to talk to about my issue. The only means of communication then as well as during my whole stay there was on Whatsapp and, when they finally answered my messages, they refused to take responsibility and pay for the other hotel room. Fortunately, when I let hotels.com know about the situation, they did compensate me. Kudos for hotels.com. The day I was to return home, I faced the same problem: the door of the Tokio Suites building was locked. To get out, I had to call them, and it took them so long to come that my cab had already left when I got out, so I had to walk several blocks with my luggage looking for a cab. Can you imagine the situation in case of fire? Because both these inconvenient instances are unsafe. Avoid booking there if you can.

This was a very nice and clean place. The bed was firm and comfortable. The windows make this spacious apt feel even bigger. The block has several restaurants as well as street food vendors. Very easy to get breakfast if you're travelling and are heading out for sightseeing. It's a safe area and easy walking distance to both Chapultepec Castle and busy Genova St. If you book, please let them know when you are likely to arrive so they can meet you to give you the key. You can sign up for Whatsapp and text them easily from out of the country. (I made this mistake, and they were completely gracious about it. Make your trip painless -for yourself and the very nice lady who takes care of the property- and let them know you are coming) Very happy and I highly recommend this property!!!

Departamento espacioso y limpio. En muy buena ubicacion

Excelente servicio

No había servicio de agua caliente y demasiados insectos.