Shangri-La The Fort Manila

One of the most gorgeous hotels. Conveniently located. Excellent service. Delicious food (club level). Gorgeous accommodations. Highly recommend.

- The floor of the unit we stayed in had deep stains. - The lampshade facing the living room had a broken shade that is visible upon entry in the unit - The unit doesn't get as cold as other hotels we've been in - The closet door is broken, I try to not open it often s I won't wake up my partner in the morning - The food was probably 2 star. - Inconsistent rules about hotel policies depending on who you talk to and what their perception of your economic standing. - The staff we're very attentive to our needs so that was nice but it could be better especially if you're spending five hundred dollars per day. - view was amazing - Andrea from the 40th floor is very consitent and has good customer service etiquette. - Will I return in the future? yes but with a heavy heart.

An excellent place to stay while exploring BGC.

The bathroom wall paper needs repair

Clean rooms. Excellent staff.

Great customer service.

A couple fo suggestions: 1. Smoking area to put a couple of outdoor chairs for cigar smokers. 2. Outdoor cafe dining area the the swing doors should have auto openers as diners carrying trays have hands full 3. More different tea bags in rooms as oly green tea available.

Very good service.

I really enjoyed the breakfast buffet and the staff were very friendly and helpful.

Beautiful hotel in an excellent location, right in the heart of BGC. From our airport pickup, being greeted at the entry and taken directly to our room for check-in, everything was great.

We love everything about this hotel! From its service to its perfect location, this hotel is one of our favorites. We always enjoy our stay at the Shangri-La The Fort Manila!

One of my favorite places to stay in Manila

Receptionist did not provide proper directions on where to get to the elevator to get to the room…very frustrating… walking around looking for the elevator. too many staff directing to queue to get to the hotel reception desk but don’t seem to know what they are doing

Safe and quiet. But the room is old and unpleasant smell.

Everything was excellent.

Staff was excellent. Staff was willing to help.

My family and I had an amazing stay at Shangri-La The Fort. Such a great location, with great facilities for the whole family to enjoy! The customer service was top-notch! Thank you!

Everyone was accommodating and provided us everything we needed

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