Surestay Plus By Best Western Cebu City

Staff are friendly. Breakfast is superb. Would love to come back here again.

The only aspect I appreciate about this establishment is its proximity to Chong Hua Hospital. I booked my families stay here from April 27 to May 2 and June 29 to July 3, as my brother had a scheduled follow-up appointment with his ophthalmologist and my nieces had eye check-ups as well. Given my unfamiliarity with the area and lack of knowledge about other nearby hotels, I opted to book here. My husband and I had previously stayed here with my brothers in November during our vacation in the Philippines, and I personally experienced unfriendly service from the staff, including the guard, front desk, and housekeeping. Although I did not write a review at the time, I have decided to speak out this time. Furthermore, the guard's comment to my brother, suggesting that they should stay at a different hotel near the hospital, was unacceptable to my husband and me. I have personally encountered the "Mata Pobre" attitude during my stay at this hotel, where the staff seemed to judge us based on our appearance. Despite booking an eight-night stay and spending a significant amount of money, my family and I were treated unfairly. The primary reason my husband and I chose to stay here was due to its affiliation with Best Western, as we have consistently had positive experiences with the brand. However, I will never book a stay here again and will advise my friends to avoid this hotel.

Great hotel!

Our room was clean and smelled good! The beds are comfy and the linens looked and smelled clean. The hotel’s location was perfect for what we came to Cebu for. I’d stay here again.

El personal es demasiado amable y la ubicación es buena. Recomendación total.

The staff were friendly and helpful! The hotel is clean.

Staff was so nice and very helpful!

It was the perfect hotel I needed at that time because it was right across Cebu Doctors Hospital

I didn’t get the chance to explore the area because I only stayed overnight but I love to come back someday and stay in this hotel.

It was great place to stay

So close to coffee shops, restaurants and groceries.

Clean and friendly but the shower doesn't have water

Spacious room with breakfast included which was very tasty. Staff are so helpful and friendly. Very clean and quiet. We enjoyed our 2 night stay here. Lovely reception area to sit and relax.

Excellent place to stay

Very helpful staff, clean property and great breakfast

Friendly staff.

clean, the staffs are friendly and nice.

The stay was really good. The bed was very comfortable.Breakfast food was way too oily.The staff were friendly and accommodating--5stars for them.One issue we saw was when the cleaning staff left one full bottle of I think cleaning solution on top of the bathroom sink.it was unlabelled and my young sink mistook it as something he needs to use for brushing(rinsing) his tooth/mouth.Good thing he asked first if he was to use it before opening it.we called front desk and they were quick to pick it up.

The hotel provided excellent service. Very prime location and new amenities. Also the price is absolutely very reasonable with free breakfast included. Thanks for the promotion. Keep up the great job!

Stayed a few days, property was in good location, lots of restaurants and entertainment nearby. They charge too much for airport transfer, though.