Hotel Serra da Estrela

Lovely area.

Localização !

O Hotel têm bom aspecto , juntaram o antigo com o moderno. No meu quarto além do chão ranger da madeira antiga, estava um calor infernal nem com ar condicionado fazia efeito.A piscina era bonita e quente,mas cheia de cloro que fazia arder os olhos ! Ofuncionários eram simpáticos, mas nada prmgggghghgggggghg

Localização privilegiada, próximo às torres.

Ficamos uma noite, nevou todo tempo, jantar ótimo e excelente café da manhã. Bom banho e cama com colchão razoável, pode melhorar. Pessoal atencioso

Excelente

Equipe atenciosa, localizacao perfeita, dependencias dos quartos e banheiros e cama necessitam reforma e atualizacao

Pedir um PEC romântico pra minha esposa,pós estava fazendo aniversário. Confirmado um dia antes, ao chegar no quarto não tinha nada. Fiz a declaração me trouxe um espumante e dois pedaços de bolo uma hora depois. O jantar fui ao restaurante com minha família, pedimos 2 sopas com duas entradas , veio a sopa fria 30 minutos depois. Os sumos e a cerveja tive que ir ao balcão cancelar pois já tinha passado mais 20 minutos e não tinha vindo. O quarto não está limpo no segundo dia só trocou os lençóis . O chão nem aspirador foi, resumindo uma decepção. depois a entrada, os sumos e a cerveja tiver que

Tudo muito bom!

We chose to stay at this hotel as we were checking out the facilities in order to stay during the future ski season. We have stayed at the Luna hotel in Tabua, which is 1 1/2 hours away, many times. The Luna Hotel Tabua is outstanding and this is why we chose to stay in this one which we assumed was part of the group. On arrival we were told that the restaurant was not open that evening and that there were only limited bar snacks. There are no tea and coffee making facilities in the room, at all, unlike the other Luna hotel. We were also told that when it first snows this hotel is in fact in accessible due to the snow and that there is no ski shuttle bus as advertised on the particulars. The hotel itself is quite nice and comfortable but be aware during the off-season period the restaurant can be very likely closed and as it is a ski resort there are very little options to eat elsewhere or buy any other necessities.

Tudo óptimo. Pequeno almoço muito bom e bem apresentado e servido com grande vista panoramatica..... Quartos em bom estado e com espaço suficiente. Pessoal muito gentil e sempre ajudante. Tornaremos com gosto.

When we checkef in, they didn’t have our confirmed and paid reservation , I showed them my Hotels.com receipt. They didn’t honor it. I had to pay the three nights again. They told me to contact hotels.com for refund. Once I got to our room, I did not like the facilities therefore decided not to stay three nights. I went back to the reception desk and told them to make my reservation for one night and they proceeded to refund me the second and third night I opened a chat with hotels.com to get my refund back for my booking through you. It is still not settled. They are asking me to go back to the hotel and get a receipt and proof that the hotel did not get the money from hotels.com. I do not have time for this while I am on my trip because we are moving around from city to city I will have to contact hotels.com and reopen my refund request on September 16 upon my return home to Canada.

Great

Great

La estancia regular. La habitación pequeña , antigua,las Los armarios estropeados y viejos . No había enchufes para cargar los teléfonos . La ducha minúscula . En plena ola de calor pasamos un día entero sin aire acondicionado . En el desayuno el segundo día no había zumo natural . El personal muy amable , pero los servicios escasos para un hotel de cuatro estrellas .solo pusieron 1 día 1 gorro de baño , ni champú , ni acondicionador . El segundo día nada .Las toallas para la piscina son de alquiler y los gorros de pago , cuando en ningún sitio avisan de que hace falta gorro para la piscina , sino me lo hubiese llevado de casa

A cama não era muito confortável, o colchão já deveria ser velho com protuberâncias. As almofadas também um pouco duras. A casa de banho durante a noite teve vazamento de água no bidé que nem foi usado. As instalações tinham comodidades, mas estavam um pouco obsoletas. O pequeno-almoço Buffet foi bom, pois tinha um pouco de tudo.

Vue imprenable!

Views

A large hotel in a ski resort up in the mountains. Clean and well maintained. Plenty of parking. Key card didn't work when we tried to get into the room after checking in and failed again the next day. The buffet in the restaurant was well stocked but unless you were there early the food wasn't really hot enough for later eaters. We ate in the bar the next day. Large, comfortable rooms with good air conditioning.

Excellent location