Pier House Accommodation

Perfect location, so close to the sea front, right in the old town, everything is walkable and pretty! Accommodation is clean and the rooms are pretty.

Notre Hôte André ainsi que le personnel ont été incroyables, vraiment. Je les remercie pour ce beau séjour et je recommande. Nous avons testé plusieurs chambres lors de notre périple et vraiment la literie est confortable, la chambre est propre, et la Guest est très très bien placée.

Very centric, very good rooms... the beds could be a bit more comfortable but its still good...

Perfect location, very clean room, comfortable bed and pillows! The only thing missing was some sort of a mosquito screen on the windows - every time I opened them to get some fresh air, tiny flies from the nearby trees invaded my room.

Unterkunft war in Summe ordentlich, auch in Bezug auf Ausstattung (AC, kleine Geschenke etc.). Leider waren die Fenster nicht wirklich schallgedämmt, sodass die nahe Bar/Disko mit ihrer Musik/Gästen vor der Tür uns den Schlaf geraubt haben.

Clean rooms, comfortable bed, convenient location within Funchal. But the positives are lost on the poor customer service and complete lack of sleep. I could not sleep at all for four nights. The hotel is directly above a bar/night club that played pounding music until 4am one night, 2am other nights, including Sunday and Monday nights. It was impossible to sleep. The bedroom vibrated from the music bass. The hotel does not own the club so they have no control, but it’s the same building and can be heard and felt clearly. You will not sleep if you stay here. Poor customer service. To begin, the booking confirmation stated there was no front desk and to contact the property to make check-in arrangements. I tried to contact multiple times, they did not reply to messages. I eventually managed to get a response on the phone on the day of our arrival when the only instructions given were “call us when you arrive at the property”. When we arrived that evening, the person who answered the phone was unhappy and rude, telling us that he had needed to leave the supermarket to check us in – not at all welcoming to hotel guests. There was a huge deposit to pay each to "protect the hotel against damage". This was far too excessive, particularly as we had already paid for our stay in advance. After we left, one of the deposits had a deduction with no explanation. The hotel claim this is due to exchange rate, yet the other was refunded in full so it cannot be.

Pier house is not a hotel, guest house maybe? Positives Location, close to everything spacious rooms and nice decor, better then the photos Negatives The room ceiling vibrates when someone walks upstairs, even the top light moves, can be annoying when you want to sleep They require a deposit?! Nobody does this anymore, most hotels just scan your card Tv most channels don’t work Reception is not open as per the hours shown and they close for lunch Texted asking if we could leave the bags, was told yes, and when we got there they were closed for lunch break. Never heard of a hotel closing for lunch! They could have mentioned that !!!! So last day was a bit of a waste of time because couldn’t trust them to leave the bags and reception being open.

I want to thank Teresa and Andre for providing such wonderful service. There are no words to express my gratitude for their help outside of their working hours. My flight to Madeira was extremely delayed, and I arrived on the island at 4 a.m. Teresa stayed in touch with me and ensured Andre was ready to pick me up whenever I needed. Andre picked me up at the airport, safely delivered me to the hotel, checked me in, and helped me find my room. Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldn’t find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night. They picked me up from the airport, settled me into the apartment, and didn’t take any money upfront! They simply said, “You can send a wire later.” I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster. Thank you so, so much again!

Great place to stay in the middle of town, very clean and nice rooms with little touches like welcome chocolates. Next to amazing restaurants and cafes. Loved our stay overall, and would stay again, but be aware it’s above a nightclub that goes til past 4am on weekend. Bring ear plugs. Also, don’t expect host to reply to or remember messages via Expedia chat - get their number (different than the one posted) and call them directly to confirm things like parking and arrival time.

Hôtel très bien situé à proximité immédiate des centres d’intérêts, bars, restaurants, à quelques pas des arrêts de bus pour l’aéroport et autres destinations. Calme, propre. Seul bémol, l’ascenseur est très capricieux et fonctionne relativement peu souvent.

Good location, good rooms and service!

Great location in town waking distance to restaurants and right down town. Easy walk to the water and marina. We were there for Carnival and it was a perfect location. If you are looking for a quiet location- there might be a better option. It was perfect for what we were looking for.

Chambre propre dans le centre de funchal

Simpatia, boa localização, design agradável. A voltar.

Mitten im Zentrum

Très bel hôtel calme Tout peut ce faire à pied accès bus à proximité si nécessaire A recommander les yeux fermes

I recently stayed three nights at Pier House, and loved it. The location was excellent, just a block from the center and the waterfront. The room was pleasant and spacious. The concierge, Andre, could not have been more friendly or helpful in providing airport transfer, car rental, and advice. He helped me squeeze the most out of my too-short time in Madeira. Thank you Andre!

Fantastisk beliggenhed. Tæt på alt. Vi var der 1 uge og kommer helt sikkert igen. Super søde ansatte i receptionen.

People were very nice. Place was clean. Can hear outside noise but that’s everywhere in Madeira

Die Unterkunft ist schön und sauber. Leider befindet sich darunter jedoch ein Club, wo bis 5 Uhr morgens ein DJ auflegt. Trotz geschlossenen Fenstern und Oropax hört man alles.