Belvilla Aberdeen Bridge of Don Sea VIew - Ex Holiday Inn Express

Check in only between 3pm and 8pm although person on desk all night? Arrived and got checked in no problem. Came back later and entered room. Window was broken in an open position, room was freezing. Returned to reception to ask for alternative. Room 2 allocated. Upon entering, room was freezing and popped card in for lights… no lights or heating! Security latch also broken! Returned to reception to ask for a third room. Fire alarm went off, allegedly from a non-functioning kitchen. Room 3 allocated. Sub standard! Please see pictures. Dirty marks on units, hairs in the bed, holes in linen! Not a restful sleep. Never again… and we had to pay for parking!!!

Amazing value for money. Will definitely return

A pleasant trip would come again

Nice a quite hotel. Friendly staff and comfortable bed. Perfect

Room was really good and spacious was a great place to stay would come back again

The first room was extremely hot because they had an oil radiator on full as the air con system was not working. I was dripping in sweat as a result. There was no means of opening a window and they provided a desktop fan that was not very good and very noisy. I was then given another room. Unfortunately this room had dirty underwear in the shower room so I was given a third room. The hairdryer in this room (now my 3rd!) went on fire when I went to use it, fortunately I did not get burned. There was then a lot of acrid black smoke from the plastic and surprisingly the smoke alarm did not go off. They removed the hairdryer and provided another, but left all the tools in the room along with a can of air fresher. However they had not serviced the room. The key pass did not work and every time I would try it, I would have to go back down to the service desk to get it reset. This was irritating and annoying given I had been tired each day.

We booked six rooms. One room the toilet was still full of human waste, another room was occupied by a smoking member of staff another wasn't cleaned empty crisp packets under the bed. Not good at all

A shell of a hotel. Room still had trash in the bin from the previous guests and there was no toilet paper. Avoid this place as best you can.

Standard HIE at discount price. A bit out of town but still a bargain!

Price good but hotel in need of refurbishment. Lots of damage to floors sinks and furniture

The building is outdated. The entry is not easy to find and less than welcoming. Staff on the desk did minimal to check me in. No one on the desk at check out. The room had an unusual smell. The heating didn't work although there was a heater to use. The room didn't appear that clean with greasy marks on the bedside table and ring marks on the desk. The glasses and mugs were not clean. The bathroom floor had dirty foot prints before I entered, the bin lid was broken, there were no toiletries in the wall mounted dispensers, there was half a toilet roll and no spare. The security catch on the room door had been removed. I travel a lot for business and have booked into some less than ideal properties but this ranks among the worst.

Excellent stop at the former Holiday inn( still signed up as Holiday inn express) but all was very good , great value for money plenty of hot water and tea and coffee,

The staff were amazing and helpful. The property was a good place to be in, especially for a family. The company is in the process of upgrading their new purchase, and are doing a fine job. I would suggest having small fridges and a microwave in the rooms, and real cups. Otherwise, we really enjoyed our stay. Many thanks to staff!

A lovely budget hotel with amazing staff…extremely friendly and helpful..issues with the keycard entry to the room but eventually sorted and no other problems..would recommend as near to fast food eateries etc and not too far from main roads and city…

Holiday inn express on a run down. But it's quality for the price. TV channels required though please

You guys could work on getting TV channels in please

To be fair to the one member of staff I actually saw he was polite and helpful. I decided not to bother him about the room, as every time I saw him he seemed to be already dealing with a dissatisfied guest! The hotel is confusingly still branded prominently as a Holiday Inn Express, and fitted out much as one. It should be of a reasonable standard, but seems to be desperately short of staff. This clearly extends to housekeeping. While the room had clearly been done and the bed was well made there was a lack of attention to detail and the room was quite grotty. The most egregious things being that the toilet seat was not clean and that the cups provided had tea marks and a hair stuck to them! The 6am fire alarm, seemingly due to a defective call point was the icing on the cake…

The hotel is nice, clean and lots of space. Unfortunately our mattress was paper thin, only one pillow each that was very flat. Our tv didnt work at all. We contacted reception who gave us extra pillows and made it so we could watch netflix on our own account. The hotel is dog friendly so it was lovely too see all the dogs. No vending machine or coffee machines etc. However there is a kettle and tea/coffee in the rooms. We were told there was a mcdonalds 5 mins away. Loads of parking too. Reception were friendly but you can only exit thru reception you have to enter from the lower floor. Im led to believe its new ownership so they will probably need a bit of time to get things fully up to spec. Overall an ok hotel for the price.

No food available, bar closed . Felt like we were in a migrant hotel.