Gran Hotel Luna de Granada

The pool was dirty, kids club no AC, a mess, bed in the room separated from the wall, shower wasn’t working properly, empty hand soap in the room. It was not 4 star!

Super hôtel, proche du centre ville, le seul bémol le parking payant

The property was very clean, and the staff was friendly and welcoming. Unfortunately, several maintenance and security issues detracted from our stay. One of the three rooms I reserved had a door that would not close properly for the duration of our visit, creating a legitimate security concern. Although the issue was reported, we were never offered the option to change rooms. Other issues included very slow-draining sinks and showers, never receiving the Wi-Fi password, and difficulty exiting the parking garage because the parking ticket repeatedly failed to scan. The in-room safe was also problematic. It required a key to lock and unlock, but no key was provided. Even more concerning, the safe was not secured to the room and could easily have been removed, making it ineffective for protecting valuables. The hotel has the potential to provide a great experience given its cleanliness and courteous staff, but these maintenance and operational issues need to be addressed to meet guests’ reasonable expectations.

we were first given a room with bad smell , after going out for lunch after check in the keys didn't work, so I asked for a change due to the smell, distance from the entrance and the multiple elevators that need to be used to access it, the room was changed to a handicap room that was not comfortable at all but at least need one elevator, The first night at 12:18 someone opened the door while we were sleeping, I approached the front desk asking for explanation how a stranger can access the room in the middle of the night and who was it, had to go back to ask the result and they said it was service being asked to clean another room and mistakenly just opened our door middle of the night, there was not even an apology, at this point I gave up on them and instead i made sure my door was locked and secured from the inside and again at 12:20 am someone tried to open the door and then started knocking, That was a big red flag for the property, The breakfast was all canned food , even boiled eggs were little sour indicating it the ready made type, The room was clean, amenities are all there but definitely just to checkmark the availability and can not be used, Minibar in the room was free with water, drinks and some nuts,

No tengo queja ninguna, no pude utilizar los espacios comunes

Perfectly located near the motorway making it easy to access. A short walking distance from hotel to central city.

Poolerna var inte öppna som det stod när vi bokade. Jag fick ingen hjälp när jag ställde frågor och hela hotellet är egentligen 3 hotell och brutalt långt avstånd mellan allt.

Nossa estadia foi curta, orem muito agradável! Excelente acomodações e a piscina foi o ponto alto

No sé si fue mala suerte ese día, pero llegamos muy desilusionados con todo lo ocurrido en Granada. Nuestro alojamiento anterior tenía el aire acondicionado averiado, así que nos fuimos y buscamos habitaciones en este hotel. Sin embargo, pocas horas después, ya por la noche, alguna tubería de agua caliente se reventó y el agua terminó entrando en nuestra habitación. Nuestra hija, que es autista, empezó a gritar en plena madrugada debido al estrés de tener que cambiar de habitación. Nos trasladaron a otra habitación, pero como la avería afectaba a las tuberías de agua caliente, tuvimos que bañarnos con agua congelada. La verdad es que no fue nada agradable nuestra estancia en Granada ni en este alojamiento. Fue una experiencia muy frustrante y decepcionante para nuestra familia.

It was really good. Clean, big room, great breakfast, nice staff, walk able, parking.

Bra med parkeringshus som man kan köra in och ut ur flera gånger

Parking is great and safe and the beds are brilliant this is my 4 times at the hotel and will be back in the future

¡Todo fue excelente!! Mi única observación es que el autocheking en la máquina que tienen, si ven personas pegadas con el proceso, pueden acercarse y preguntar. Había varias personas en el escritorio del checking..

Helpful staff, clean room, just shower not working well, water pressure is low

Clean room, helpful staff.

Grande chaîne d’hôtel, beaucoup de bruit dans le hall. Petit déjeuner avec beaucoup de choix. Chambre propre Piscine intérieure pas adaptée à la taille de l’hôtel La piscine extérieure n’était pas ouverte.

lett finne frem og leverte på alle punkter for noen fine dager i Granada

Clean hotel. Nice modern. Nice hotel gym. Friendly staff. Not super close but good distance from everything

Used SPA and had breakfast. Everything was very good. We would come back. Thanks!

Estadia excelente com atendimento impecável