AluaSoul Costa Málaga - Adults recommended

Lovely stay with a birthday cake left in my room

Das Hotel liegt zentral ca. 200 m von der Bahnstation in Torremolinos entfernt.Die Zimmer sind zweckmäßig eingerichtet, aber etwas abgewohnt. Es gibt eine Rooftopbar und einen Außenpool mit Sonnenliegen. Das Frühstücksbufett entspricht einem typischen Urlaubshotel.

Fint hotel med god atmosfære. Fint bassengområde, og flott bar på taket. Noe slitte rom og korridorer, VELDIG lytt som på de fleste spanske hoteller

The cleaning was much better this year than last year. The hotel has really improved on this point. The roof top bar was really a great experience and we visited Vertigo serveral time during the week. Nice breakfast with alot of choices. We really appreciated the opening hours until 11.00.

The staff in general was very helpful.

Great location. Rooms are nice and very clean. Staff very friendly.

Great location, friendly staff

Parking too small, I couldn’t park there. You can hear all the sounds coming from the other rooms. The reception lady was on but not the best welcoming was provided. The cleaning was good and the terrace really nice.

Excellent

Firstly when we arrived we entered the lobby which looks lovely however it had a terrible smell! We were taken to our room which was a double room (2 single beds pushed together) and both beds are comfortable however VERY noisy when you move around. We had a fridge in the room which didn't work which we reported but nothing was done. We was surprised about all the added charges. €5 a day to use the safe, €20 deposit for 2 towels, €20 deposit for an iron and €5 a day to have teas, coffees and sugars refilled in our room. The swimming pool area is very small, there are not enough beds for everyone in the hotel and the beds are very close together. Some staff were very friendly however some were quite rude and unhelpful. The cleaners didn't clean our room on the first day and then throughout our stay we noticed that the cups in our room were not replaced but were simply washed out in the bathroom sink. We realised this as they had been left in the bathroom one day when we returned with water in the bottom. It would have been nice to have clean cups everyday. The bonus of this hotel is it is adults only which is why we booked however I wouldn't return.

Ottimo rapporto qualità/prezzo. La struttura è situata in posizione ottimale. Ristorazione buona. Camera confortevole. Consigliato

For a Hyatt hotel, the property had poor AC and sliding beds that move with every slight move. The balcony overviewed some ducts and other extensions that are dirty and look weird. The elevator is super slow and not that smart as sometimes we had to wait for a long time to get in or out. The positive thing is how convenient the hotel is as it is close to everything in town. Also, they have a shattaf which is amazing as we rarely find it in Europe.

Muy amable el personal.

Disappointed with outlook from balcony hotel clean verigo bar very good

Mooie goedverzorgde accommodatie. Jammer dat de badkamer niet optimaal was. In de doucheruimte was toch aanslag (schimmel?) zichtbaar in de hoeken en voegen. De muziek bij het zwembad mag wel iets zachter. Deze was in de kamer, met gesloten balkondeur, heel goed te horen. Leuk voor de mensen bij het gezellige zwembad, maar minder als je het hoort in je kamer. De volgende keer boek ik er weer! 😀

Good location. We stayed for 5 nights. Our third night we were disturbed by loud noises from outside beteeen 23:30-02:30 (nighttime). It turned out to be the hotel itself which, with help of a large crane lifted ”things” up on the hotel roof. We couldn’t sleep for this 3 hours and the hotel staff didn’t care about the inconvenience. The staff in the reception had overall an unkind approach. Our room was cleaned 2 days but missed 2 days. The lady that welcomed us in the breakfastresturant every morning had a great smile and was very welcoming.

Virkelig god mad både morgen og aften med tilvalgt halvpension, samt pæne omgivelser i restaurant i forhold til hvad vi ellers har oplevet i Spanien.

Camera sporca. Lavandino rotto. Contenitore sapone per le mani rotto. Si sente qualsiasi rumore sia dal corridoio che dalle camere accanto. Di notte dalla porta entra addirittura la luce del corridoio. Prezzo ridicolo per il servizio offerto. Mai più!

One of the better hotels in the area but they have some odd ways. Communication isn’t their strong point as often different staff would give you a different answer to the same question. For example, we were told we couldn't have later than a 2pm checkout then that changed to 3pm when we spoke with another staff member later. Staff are hit and miss. Some are wonderful (Carmen), whilst others are quite rude and unwelcoming. As a VIP guest we were given mixed information on what sunbeds we could and couldn't use. I'd like to think we're fairly switched on guys but even we struggled to understand some of their 'policies'. The breakfast area was often very busy and staff were slow cleaning tables. We had to change rooms after night one due to a very noisy and faulty air con. The room was therefore very hot and it was hard to sleep. They did resolve this for us but only after I unfortunately had to complain and get a little direct. The room cleanliness was 'ok' but the bathroom had mould and the floor had hairs (not ours) around the perimeter. They failed to top up the soap too and a couple of towels and pillow cases had some staining. They do change the bedding but only if you leave the card on the bed each day. No iron or ironing board in rooms. You have to ask for them. The location is great for the centre and the hotel is fairly quiet. Pool area is decent. The guests are a good mix of all ages and backgrounds. Overall we enjoyed our stay but the hotel wasn't 'sensational'.

Beautiful