The St. Regis Dubai, The Palm

Not a 5-star. Absolutly chaos outside of the hotel, full of people and taxi cars. When we arrived we could not even see where the entrance was. Very crowded. Nobody helped us into the hotel for check-in as there was so many people covering the hotel they barely could see us coming with our bags. Service is cold and poor. Long check-in process, and no welcome drink. No personalized service, butler is of no real use. Just a very hectic, packed out place with three deskes in the main entrance serving as some kind of reception. We did not feel welcome, safe or calm in this hotel. We wished we had chosen another for the money we payed. We will not be staying here again.

Great

Great Place

Fantastic property with incredible hospitality during our stay. Never any issues and the service was above and beyond expectation! Best hotel we’ve ever stayed at.

Everything about this hotel surpassed my expectations!! The best experience in Dubai was being a guest at this incredible Establishment! I will definitely stay again.

Great service, very friendly staff, clean and lots of options for restaurant At the Gardens and the mall

Not only is the hotel stunning, the staff are incredible. Never known service like it, even in other 5* properties. We’ll def return.

Exceptional location and staff!

I stayed at the St. Regis, The Palm for my 30th birthday, and they made the occasion feel special from the moment I arrived. My room was beautifully decorated, and they surprised me with a lovely cake to celebrate. The butler service was outstanding—everything I needed was efficiently handled via WhatsApp, with requests addressed within minutes. The hotel's location in Jumeirah gave me a stunning view of the marina from my room, which was a highlight of the stay. It was also convenient to have the Aura Skypool and popular restaurants like CouCou attached to the property. I was even able to secure last-minute reservations, something that would’ve been difficult if I weren’t staying at the hotel. However, there were a couple of minor hiccups. Upon arrival, I was initially assigned a room with a partially blocked sea view, obstructed by buildings. After requesting a full marina view, the hotel staff quickly accommodated me. There was also an issue with hot water one evening, which they resolved within an hour, though the water ran brown for a few minutes after. Additionally, the bathtub in my room was stained, and despite housekeeping’s efforts, they were unable to get the stains out. Unfortunately, this meant I couldn’t enjoy the tub for a bubble bath as planned. I would recommend the hotel consider using a Mr. Clean Magic Eraser to address this in the future. Overall, I would recommend this property to anyone visiting Dubai.

I loved my stay!!! I don’t think I could have found a better hotel in Dubai! Elevated Luxury and comfort! I will definitely be back

Just the first lady in the check inn, didn’t understand our requests and gave us a connecting room, so we had to return to the lobby to made the change and another guy in the front desk has excellent and was really want to help

Amazing hotel and location. Highly recommend!

Incredible hotel, easily one of the nicest hotels I’ve ever stayed in. The staff was so kind and helpful. The food was incredible, the breakfast buffet was something I will dream about. Rooms were clean and so comfortable, we didn’t want to leave!

Amazing property, best location and wonderful service!

Everything is perfect!

The service was on top. Very clean and the breakfast buffet was top notch.

Excellent location

This is an excellent property, with top notch services and amenities. Outdoor horizon pool with fantastic views. Breakfast buffet with wide variety of options. Overall great experience

Outstanding location and service. Very modern

It was really nice. I enjoyed my stay