1 Hotel Brooklyn Bridge

Nice & Cozy

THE ICONIC LOCATION AND VIEWS SO AMAZING, WAS BREATH TAKING. THE ROOMS ARE V ERY SPACIOUS AND CLEAN. THE SERVICE AND STAFF WERE ALL IMPECCABLE!! I CANNOT WAIT TO HAVE ANOTHER OPPORTUNITY TO RETURN. THANK YOU NICOLE FOR BOOKING MY STAY HERE!

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

Great hotel. Small rooms

The views from the king room were amazing and the overall services were top notch!!

My second time at 1 Hotel Brooklyn Bridge and I'll be back. Very urban, cool, attentive hotel. And the views! Chef's kiss.

Stupendo

Wonderful room and staff. The Brooklyn Bridge view was amazing.

Rooms are so nice and spacious. Plenty of room to enjoy indoor time. Lots of outdoor options on and near the property. Highly recommend. Beautiful views of the bridges and the city.

Nice place

Really great hotel and staff , best we have stayed in New York over the past 20 years !

The view is everything!!

Not the five star experience. Allocated the wrong room on the noisy side not facing Statue of Liberty as paid for. No vase could be provided for the flowers prearranged. Woke up early with helicopter tours. Housekeeping also tried to get in early. Challenged about bringing in my wife’s parents the next morning despite it being preauthorised on the phone. Even the basics lacking like real milk for coffee.

Had a really bad experience at the SPA of 1 Hotel Brooklyn Bridge. Therapist was, in my opinion, not qualified or trained to do a deep tissue massage. Very overpriced and one hour waste of time. Following day, we got notified by pool staff to move after 2 hrs by the sun bed in order to give up our space to other guests. This was the final drop; after a complaint to receptionist we decided to check out and leave the hotel 2 days prior to our planned check-out. No apologies, no sorry for what you experienced. Just the the simple words; do you need help with your bags. This treatment is one you shouldn’t expect from a 5 star hotel. Very poor level of service. In general, it’s also a bit overpriced, in terms of services, F&B. For these reasons, my recommendation; choose another hotel for your NY stay. So many good options in the 5 star category. I will not return to this hotel under any circumstances.

Loved everything about it

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This place was amazing, from the bartender Josh to Seiki and Selina, and also JD the concierge, I know I’m leaving people out but the entire staff made our stay perfection, it was first class all the way and I would never stay anywhere else when we go back, just truly a first rate experience

It was awesome

Muy buen hotel

Nice views.. but food at restaurant left a lot to be desired. Also staff presentation was terrible. They need uniforms and a dress code. Booty shorts, wrinkled clothing... its all a part of the experience and everyone looked like they got up out of bed and came to work. Take pride. Its managements fault ..