Embassy Suites by Hilton Buffalo

It was a very nice stay.

Due for a remodel, the bed was way too hard and not a luxury bed. The onsite restaurant wasn't all that great, service was extremely slow and not very friendly. It just wasn't what we expected from an Embassy Suites.

I would not recommend this place to anyone. When I checked in I mentioned THREE times I had 2 rooms booked and my 2nd room was not yet available. So that's ok let's just check into the one for now but I need to get the person I was with in the room as easy as possible because she's handicapped. When I asked about parking I was told about the valet for $25 or across the street and walk which is out of the question for our situation. Then we went to valet park and the attendant said there's a bunch of handicapped spots right there in the front for free!! I was so annoyed the check in did not tell me about this. The hostess was rude, dry, and completely unapproachable — with snide little comments under her breath that made me feel unwelcome from the start. The waitress wasn’t any better: inattentive, careless, and oblivious to basic service. I had to ask multiple times just to get water, cheese, or a drink, and my order still came out wrong. The final straw? A roach crawling up the bathroom wall. I showed the video proof to the guy at the checkout counter, and all he could say was, “I’ll make a note for the maintenance guy.” Absolutely unacceptable. Yes, the room size was fine and the price reasonable, but none of that matters when the staff acts like they don’t want to be there and the bathrooms are literally crawling with bugs.

Downtown Buffalo is interesting and friendly. We enjoyed the Navy boats.

Staff was incredibly friendly & accomodating. Room was the perfect size to have the girls get ready for my wedding. Room was dated, had carpet stains & the curtains had some stains too. It was great to have a small bar sink, countertop space & fridge/microwave to set up a breakfast bar. Loved that it was dog friendly too.

Very disappointed in the representatives at check-in, lack of professionalism and courtesy. Location is ideal for someone traveling and wanting to have easy access to tourist attractions. Building rather dates and rooms need thorough cleaning. Hope the renovations result in great improvements.

I just didn’t like it overall. The pool is small so is the gym the staff isn’t so friendly and I didn’t really like the neighborhood

Liked the security, room was spacious

We wish the pool was heated. Too cold for us to go in with our son

We enjoyed the size of the rooms. Very easy to get to and very walkable.

That hotel should not have

Parking per night was 25$. Drinks was complementary. They turned on emergency heater and this smell pervaded through out the day and they ran out of servicing people to treat it. 350 per night is bit too much given the service and paid parking

Nice location. Breakfast was great.

Staff was very attentive.

Staff great,and friendly. Love staying there.

Went for a 2 day trip with my older son to see the naval park, it did not disappoint. We arrived to property an hour early on a Tuesday. No rooms available. Waited about 20 minutes and front desk got us a room. Very friendly. Complimentary drinks definitely a plus in downstairs bar.

This place was just like the pictures, esthetics was top tier! Service was great! I’d stay here every time I visit Buffalo!

Nice, friendly staff, spacious suites for long term stay.

Nice staff, Nice clean, large rooms Complimentary drinks, Nice bar I would really recommend this hotel.

Bed bugs two different rooms.