Hilton Garden Inn Springfield IL

The front foyer has been recantly upgraded and looks EXCELENT ! Maybe because it looks so good that it places higher expectations on the rest of the priperty, also considering the reviews and ratings. I expected more from the room and general furnishingsxand amenities. Breakfast was very decent. The staff, although friendly and apropriatly dressed, lacked professional appearance. They were polite but seamed lacking. The stay was adequate, average considering I was on my own and the reason for my being there.

Very nice stay. Friendly and professional staff

Didn’t like dogs on my floor!

Not much TP in the bathroom. Needs a bigger tv.

Was charged more than shown/booked with Travelocity

Run down. Two days in a row requested sheets be changed which didn't happen. In fact the room was not serviced either day (make bed, new towels, remove garbage) which is supposed to happen every other day without request.

Perfect for what we needed.

Corners of bathroom floor could have been cleaner. No kleenex in room. Outdated worn furniture in lobby. Staff was excellent and walls and ambiance was pleasant.

Easy check in

Enjoyed the pool not deep only 4ft perfect for water exercise. Rooms clean and friendly staff. Will stay again Thank you!

It was decent but the cleaning fluid they used to clean the floors smelled awful and there was very low water pressure. Beds were comfy and it was clean.

The property is nice. The pool is super small and no hot tub. They also dont do a good job, if they even attempted at all, cleaning the in suite hot tubs.

Quick and easy stop for the night.

The lobby is renovated but the rooms aren’t. Old and odors. Hilton level no way. Overpriced

The room was tiny. The Jacuzzi tub was supposed to be meant for 3 adults but wasn't big enough for 3 children. The blanket was cheap and hard. The first blanket I had was dirty and stained. They replaced it with another dirty blanket and when I complained about it the next morning they called me a liar and told me they weren't going to do anything about it. Then told me to stay home next time. This is supposed to be an upscale hotel but it was worse than the crack head motels. Never will I stay there again.

I was a victim of false advertisement. I booked this property for the whirlpool, which was advertised on the expedia.com website. When I arrived and went to the pool area, I discovered that the whirlpool was no longer operational and had been covered up.

Usually I am satisfied with Hilton Hotels, but this one was really disappointing. Check in was fine, got to the room and while it appeared in good condition you could tell it needed some updates. Went to use the bathroom and discovered no soap to wash your hands with and noticed the bathtub had porcelain chips missing with a gob of shampoo in the corner of the tub. Tried to sign on to the free wifi per the hotel's instructions, but it kept wanting a promotion code and full name and email address decided not to sign in. Went to sleep and noticed a strong scent of a woman's perfume along with some other bodily odors. Gross!!!! Ended up sleeping in the chair. In addition I found it rather insulting that they charge $2.00 for the water in the room along with $16.95 for a buffet breakfast. Didn't drink the water - went to the grocery store and got 2 for a $1.00 also didn't get the buffet breakfast, but I did noticed that is wasn't anything different then what other hotels offer for their free breakfast. Will not be staying here again.

Ants all over room didnt get to check in for like 3 hours.

Very clean and a friendly staff. Breakfast buffet was 16.95, little steep if you ask me.

The staff during checking in was very friendly and helpful. But, the property itself is a big disappointment. The Hotel did not live up to any Hilton Property standard. First room given the room was so dirty. The smell was so bad and crumbs all over the carpet. The front desk was so helpful and moved us to another room. The room was okay but the bathroom toilet was gross. Cleaning people needs to use brush to clean the sides of the toilet like literal dried yellowish stain all over. But, both of us were so tired for another room change so I did try to troubleshoot it myself and tried to flush the toilet several times thinking it will help get rid of the grossly stain inside the toilet bowl. Will not recommend and will never gonna come back to this property.