SpringHill Suites Dallas Downtown / West End

Great stay, great service!

Good

love the location.

Pros: - The manager will send you an email prior to your stay. Read it. Good info on parking, checking in, etc. Much appreciated! - Good location for accessing the freeway, stuff to do downtown, arts district, shopping, etc. - Complimentary hot breakfast was on point daily and the staff taking care of breakfast was kind and kept everything clean. (bring cash to leave a tip!) *Waffles on the weekends amd the coffee is not great, fyi. - The gym is big and has almost everything you need - peleton bike, weights, treadmills, etc. Towls are provided. - Cute outdoor area to hangout for quiet, read, eat breakfast. - Elevators are quick to pick up. - Front desk staff was welcoming. Neutral: - Housekeeping is Tue, Thu, Sat i think so ask front desk if you need more than that. - Public parking is right across the street and $17/day. Safe. - Valet parking available for $34/day or around there - No pool on property if that matters Cons: - No safe in our room - bathroom door was loose so was difficult to close (we let them know when checking out) Extra - We rented an EV and had a hard time finding a charger. Dont use Blink!! they pre charge you and you dont get refund for unused credit. There's a Whole Foods near Arts District that was easy to use while we walked around✨️ Enjoy your stay!

The staff was great. The rooms were nice and clean. Beds were very comfortable. Totally satisfied with our stay!

Overall it was close to all our family events, very convenient. Very clean, breakfast was good, no issues during our stay. I recommend.

Great location and very satisfied other than no pool.

It was just perfect

No pool despite advertising one. Air conditioner unit has limited control options and resets during day even when in room. No tv remote in room and replacement didn't work.

clean, comfortable, convient location, close to rail, attractions, and restaurants.

Great place to stay but downtown Dallas has a serious problem with homeless people and some of them are pretty aggressive in their panhandling. We decided to skip renting a car and just walk back and forth the eight blocks to the convention center and a couple of times we had to step around homeless people sleeping on the sidewalk and we got chased by one woman and had to make a run for the hotel.

They charge $40 for valet in a parking garage that isn’t even attached to the hotel. Valet did not lock our car and someone went through our vehicle. We had to leave early to catch a flight and valet said they were 24 hours. We requested our car at before 4:30 am and no one was there to retrieve our car. There was also no hotel staff at the front desk. We had to wait almost half an hour until hotel staff returned to the front to get us our keys.

Our stay was decent. Shower barely cleaned other than that our stay was decent

Excellent service

Front desk staff was friendly. Especially the guy working overnight. He gave great recommendations.

Everyone was excellent

Great staff great location

It was a nice vibe i enjoyed the city view and the breakfast was great 10/10 would recommend

The entire four days staying, no staff come to do the cleaning.

Amazing experience! Except for parking, had to park across the street and pay $17/day, such was cheaper than parking in garage on the property, which was $42/day.