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The Kartrite Resort & Indoor Waterpark

Hotel
7.8
/10
Baik
1,194 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Pierre
10.0
/ 10
Very convenient The access to the facility The room. My daughter was in love with the resort. I will come back
Margaret
10.0
/ 10
The property was kept clean, however the room next to me and above me had kids running around and jumping at 1am. So much for quiet hours to rest.
Mayreli
10.0
/ 10
Second time at this resort, and I gotta say I’ve been to a lot of waterpark resorts, even bigger ones, but Kartrite is by far my favorite. The staff at other places? Honestly, not great. Super strict with kids and families who are just trying to have fun and relax for a couple days. But here, they really get it. They treat people right, make everything easy, and actually help you enjoy your time. It just makes the whole experience better. The only tiny, minor thing they have to improve is the pizza at the waterpark, horrible, wow lol. Way too thick and not cooked well at all.
Di Kawasan
Lihat Peta
555 Resorts World Drive, Sullivan County, New York State, United States, 12701

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Lif
The Kartrite Resort & Indoor Waterpark terletak di kawasan / bandar Sullivan County. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran The Kartrite Resort & Indoor Waterpark

555 Resorts World Drive, Sullivan County, New York State, United States, 12701
Temui Lebih Banyak Tempat
Lain-lain The Kartrite Resort & Indoor Waterpark
Lain-lain 2 The Kartrite Resort & Indoor Waterpark

Ketahui Lebih Lanjut Mengenai The Kartrite Resort & Indoor Waterpark

Lokasi


The Kartrite Resort & Indoor Waterpark terletak di kawasan / bandar Sullivan County.

Tentang The Kartrite Resort & Indoor Waterpark

Bersiaplah untuk mendapatkan pengalaman penginapan yang tidak dapat dilupakan dengan adanya perkhidmatan eksklusif yang lengkap dengan pelbagai kemudahan untuk memenuhi semua keperluan anda.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari The Kartrite Resort & Indoor Waterpark eksklusif untuk anda.

Nikmati layanan mewah dan pengalaman yang tiada tandingannya dengan menginap di The Kartrite Resort & Indoor Waterpark.

Semua kemudahan dari The Kartrite Resort & Indoor Waterpark

Lain-lain The Kartrite Resort & Indoor Waterpark
Lain-lain

Aktiviti

  • Kedai
  • Akses taman air dengan surcaj
  • Kolam renang terbuka
  • Kolam renang tertutup
  • Kawasan berkelah
  • Taman
  • Kelab kesihatan
  • Sauna
  • Kabana kolam renang (surcaj)
  • Gelongsor air
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Lawatan
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan Umum

  • OTHER
  • Kedai kopi
  • Lif
  • Restoran
  • Kawasan bebas rokok
  • Peti keselamatan

Makanan dan Minuman

  • Bar
  • Bar tepi kolam renang
  • Sarapan
  • Bar snek

Umum

  • Lokar
  • Bankuet
  • Lazy river
  • Teres

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Pusat perniagaan
  • Stesen komputer

Sukan & Rekreasi

  • Kecergasan
  • Bilik permainan
  • Biliard

Mesra Keluarga

  • Permainan kanak-kanak
  • Kolam renang kanak-kanak

Kemudahan Berhampiran

  • Kedai cenderamata
  • ATM/Perbankan

Kemudahan Dalam Bilik

  • TV

Polisi Penginapan & Maklumat Umum di The Kartrite Resort & Indoor Waterpark

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Fi untuk sarapan bufet: kira-kira USD 10 hingga 25 untuk dewasa dan USD 0 hingga 15 untuk kanak-kanak
  • Fi daftar keluar lewat akan dikenakan
  • Bayaran katil bayi: USD 25.0 sepenginapan
  • Caj kad kredit tertakluk kepada surcaj sebanyak 3 peratus

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Deposit: USD 150 setiap penginapan, semalam
  • Fi tempat peranginan: USD63.72 setiap penginapan, semalam
Bayaran tempat peranginan ini merangkumi:
  • Kemasukan tambahan
  • Perkhidmatan rencam/valet
  • Penggunaan pusat kecergasan
  • Penggunaan kelab kesihatan
  • Pengemasan
  • Sajian kopi dalam bilik
  • Penggunaan peti besi dalam bilik
  • Akses Internet
  • Kemudahan dobi
  • Tempat letak kenderaan
  • Penggunaan kolam
  • Letak kenderaan sendiri

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit dan kad debit; wang tunai tidak diterima
  • Transaksi tanpa tunai tersedia
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan karbon monoksida, pengesan asap, dan pengadang tingkap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Jika anda merancang untuk tiba selepas 22:00, sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan.  Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah.

Kemudahan berikut ditutup pada Isnin:
  • Kolam kanak-kanak
  • Kolam renang tertutup
  • Kolam renang terbuka

Hotel only accepts guests with minimum age of 21

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
16:00 - 00:00
Daftar keluar:
Sebelum 11:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 16:00 - 00:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di The Kartrite Resort & Indoor Waterpark
324
Bilangan tingkat di The Kartrite Resort & Indoor Waterpark
7
Fasilitas lain di The Kartrite Resort & Indoor Waterpark
Kedai, Akses taman air dengan surcaj, Kolam renang terbuka, Kolam renang tertutup, Kawasan berkelah

Soalan lazim tentang The Kartrite Resort & Indoor Waterpark

Apa facilities yang tersedia di The Kartrite Resort & Indoor Waterpark?
Berikut facilities yang ada di The Kartrite Resort & Indoor Waterpark seperti Kolam Renang, Restoran, Meja Depan 24 jam, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di The Kartrite Resort & Indoor Waterpark?
Masa check-in di The Kartrite Resort & Indoor Waterpark bermula dari 16:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah The Kartrite Resort & Indoor Waterpark menyediakan sarapan pagi?
Ya, The Kartrite Resort & Indoor Waterpark menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh The Kartrite Resort & Indoor Waterpark?
The Kartrite Resort & Indoor Waterpark ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di The Kartrite Resort & Indoor Waterpark?
The Kartrite Resort & Indoor Waterpark mempunyai 7 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di The Kartrite Resort & Indoor Waterpark

Penilaian & Ulasan Keseluruhan The Kartrite Resort & Indoor Waterpark

Sumber lain (1,194)
7.8
Baik
Daripada 1,194 ulasan
Kebersihan

8.2

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

7.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong The Kartrite Resort & Indoor Waterpark

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Joanne
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Water Park was great. Room was not properly stocked (3 towels for a suite booked for 5 people, no tissues. Minor issues. Only complaint was that they did not open the waterpark on time.
Soraia
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The dining options were not great and the food wasn’t that good.
Imran
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Saw a lot of dust in the room, towel was not clean found hairs.
JULIO
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

The water park part was excellent. But the hotel part was not pleasant. I wish they could do more on the hotel part for guess staying there.
Pierre
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Very convenient The access to the facility The room. My daughter was in love with the resort. I will come back
Margaret
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The property was kept clean, however the room next to me and above me had kids running around and jumping at 1am. So much for quiet hours to rest.
ANSHANTIA
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

If they know the property is going to be sold out they need to bring in more cleaners so they can help turn our the rooms faster. We drove 4hrs away just to get to check in which was suppose to be 4pm but we didnt get our rooms until like 630pm. The water park closes at 7pm and we was only here fir 1day. It was a very big inconvenience because i traveled with my 10 kids who just wanted to put they stuff down and go play. Although the girl at the corner was very polite and tried to accommodate us by putting our perishables in the fridge it just was a big inconvenience because i tried to time it just right and the resort dropped the ball. Also when we did get to the water park the floor in the lazy river was slippery and my 5yr old fell and got a huge cut so it should be mandatory for water shoes. Other then that we had a good time.
Read More
Gabriel
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Need more electric car chargers
Mayreli
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Second time at this resort, and I gotta say I’ve been to a lot of waterpark resorts, even bigger ones, but Kartrite is by far my favorite. The staff at other places? Honestly, not great. Super strict with kids and families who are just trying to have fun and relax for a couple days. But here, they really get it. They treat people right, make everything easy, and actually help you enjoy your time. It just makes the whole experience better. The only tiny, minor thing they have to improve is the pizza at the waterpark, horrible, wow lol. Way too thick and not cooked well at all.
Read More
Lila
icon-Perniagaan dan Rekreasi dengan Anak
Perniagaan dan Rekreasi dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Me encanto el area que hay para convivir con esas fogatas a mis hijas les encanto pasar tiempo ahi afuera alrededor de la fogata, ellas disfrutaron al maximo los juegos de agua todo muy bello.
Melissa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Very beautiful resort / waterpark, stayed with my husband, two kids under 2 and my mom. We loved it only thing is the food is pricey for something that isn’t as good and also room service should be better as in front desk answering the phones to restock room amenities but other than that staff was great our room wasn’t ready at 4pm which is check in kind of frustrating since we drove over 2 hours, but around 6pm I went to ask and they gave us an upgrade and accommodated us with another beautiful room grand family suite with a balcony. Overall loved it we came here for my sons birthday they both had fun which is all that matters!
Read More
Jasmine
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Loved the water park , didn’t like that the ac turned on to motion only and I couldn’t control it
Garfield
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

It was a pleasant experience and environment
John
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Great time! Will be back!
Leonardo
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Lugar muy bueno para disfrutar en familia, todos los empleados tienen excelente servicio para los huéspedes, especialmente la chica de la piscina en el área de surf.
Sheryl
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Rooms are well kept everything was just right Family friendly and the life guards are extremely vigilant and caring. There was a feeling of safety all around. Cleanliness was visible all around both indoor/outdoor. Great changing rooms with shower option was a plus. Loved every moment of my stay .
Yhessika
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
4.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

When we arrived we had to wait an hour and a half for the room keys due to an unexpected charge that they made us aware of at the time of the reservation. In short, we lost two hours of enjoying the pool because of this. The cleaning was terrible, my room was not cleaned at any time, and even in the hallways there were pizza boxes and garbage sticking out of the garbage near the elevators, the gym machines do not work nor do the gaming machines, I won some tickets the guy said they would be added to the card but they did not. Ahhh and the buffet breakfast did not work, that place should be better managed, as for the staff both the restaurant, the older lady and the bar were very friendly and offered good service, also the food runner was very friendly.
Read More
Shevonne
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Property was clean, waterpark was fun
Yi Lei
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Please keep public area clean.
Vanessa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

- I took the coach bus from port authority (9:20a), which I think is a great option for families that don’t drive, like myself. But I feel when you book your stay, an option for earlier check in for people taking these long bus rides should be an option. Not being able to check in 5 hours later from your arrival (11:15am) is a bit inconvenient. Although you can utilize the facilities for those hours. Being comfortable after hours of travel is priceless. (Check in 4pm) - When I arrived to my room the bathroom toilet was soiled, dirty. Like some just used it. - additionally as I had 2 little ones on my trip the food seemed very limited. Restaurant Eat eat eat displayed only being open Saturday and Sunday 8a-11pm but on Monday they were open for breakfast. Which I had grabbed quick bites at high-line. I wouldn’t have if i knew it was open. One night Eat eat eat were open unexpectedly for dinner. When I ask the staff why they were open, she seemed confused as to why and unsure if it would be open the next day. So Every night for dinner, I had taken an Uber to local places to eat. I asked staff if the shuttle on site can be utilized, i was told i can. When I waited the 20 mins for a shuttle as signage states , it never came after 45 minutes. - The staff were really nice and helpful at the front desk.
Read More
Bilangan ulasan setiap halaman
20
40

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Tempah Penginapan Anda Sekarang
Lain-lain 4 The Kartrite Resort & Indoor Waterpark

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Penilaian & Ulasan Keseluruhan The Kartrite Resort & Indoor Waterpark

Sumber lain (1,194)
7.8
Baik
Daripada 1,194 ulasan
Kebersihan

8.2

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

7.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong The Kartrite Resort & Indoor Waterpark

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Joanne
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Water Park was great. Room was not properly stocked (3 towels for a suite booked for 5 people, no tissues. Minor issues. Only complaint was that they did not open the waterpark on time.
Soraia
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The dining options were not great and the food wasn’t that good.
Imran
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Saw a lot of dust in the room, towel was not clean found hairs.
JULIO
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

The water park part was excellent. But the hotel part was not pleasant. I wish they could do more on the hotel part for guess staying there.
Pierre
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Very convenient The access to the facility The room. My daughter was in love with the resort. I will come back
Margaret
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The property was kept clean, however the room next to me and above me had kids running around and jumping at 1am. So much for quiet hours to rest.
ANSHANTIA
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

If they know the property is going to be sold out they need to bring in more cleaners so they can help turn our the rooms faster. We drove 4hrs away just to get to check in which was suppose to be 4pm but we didnt get our rooms until like 630pm. The water park closes at 7pm and we was only here fir 1day. It was a very big inconvenience because i traveled with my 10 kids who just wanted to put they stuff down and go play. Although the girl at the corner was very polite and tried to accommodate us by putting our perishables in the fridge it just was a big inconvenience because i tried to time it just right and the resort dropped the ball. Also when we did get to the water park the floor in the lazy river was slippery and my 5yr old fell and got a huge cut so it should be mandatory for water shoes. Other then that we had a good time.
Read More
Gabriel
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Need more electric car chargers
Mayreli
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Second time at this resort, and I gotta say I’ve been to a lot of waterpark resorts, even bigger ones, but Kartrite is by far my favorite. The staff at other places? Honestly, not great. Super strict with kids and families who are just trying to have fun and relax for a couple days. But here, they really get it. They treat people right, make everything easy, and actually help you enjoy your time. It just makes the whole experience better. The only tiny, minor thing they have to improve is the pizza at the waterpark, horrible, wow lol. Way too thick and not cooked well at all.
Read More
Lila
icon-Perniagaan dan Rekreasi dengan Anak
Perniagaan dan Rekreasi dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Me encanto el area que hay para convivir con esas fogatas a mis hijas les encanto pasar tiempo ahi afuera alrededor de la fogata, ellas disfrutaron al maximo los juegos de agua todo muy bello.
Melissa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Very beautiful resort / waterpark, stayed with my husband, two kids under 2 and my mom. We loved it only thing is the food is pricey for something that isn’t as good and also room service should be better as in front desk answering the phones to restock room amenities but other than that staff was great our room wasn’t ready at 4pm which is check in kind of frustrating since we drove over 2 hours, but around 6pm I went to ask and they gave us an upgrade and accommodated us with another beautiful room grand family suite with a balcony. Overall loved it we came here for my sons birthday they both had fun which is all that matters!
Read More
Jasmine
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Loved the water park , didn’t like that the ac turned on to motion only and I couldn’t control it
Garfield
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

It was a pleasant experience and environment
John
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Great time! Will be back!
Leonardo
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Lugar muy bueno para disfrutar en familia, todos los empleados tienen excelente servicio para los huéspedes, especialmente la chica de la piscina en el área de surf.
Sheryl
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Rooms are well kept everything was just right Family friendly and the life guards are extremely vigilant and caring. There was a feeling of safety all around. Cleanliness was visible all around both indoor/outdoor. Great changing rooms with shower option was a plus. Loved every moment of my stay .
Yhessika
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
4.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

When we arrived we had to wait an hour and a half for the room keys due to an unexpected charge that they made us aware of at the time of the reservation. In short, we lost two hours of enjoying the pool because of this. The cleaning was terrible, my room was not cleaned at any time, and even in the hallways there were pizza boxes and garbage sticking out of the garbage near the elevators, the gym machines do not work nor do the gaming machines, I won some tickets the guy said they would be added to the card but they did not. Ahhh and the buffet breakfast did not work, that place should be better managed, as for the staff both the restaurant, the older lady and the bar were very friendly and offered good service, also the food runner was very friendly.
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Shevonne
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Property was clean, waterpark was fun
Yi Lei
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Please keep public area clean.
Vanessa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

- I took the coach bus from port authority (9:20a), which I think is a great option for families that don’t drive, like myself. But I feel when you book your stay, an option for earlier check in for people taking these long bus rides should be an option. Not being able to check in 5 hours later from your arrival (11:15am) is a bit inconvenient. Although you can utilize the facilities for those hours. Being comfortable after hours of travel is priceless. (Check in 4pm) - When I arrived to my room the bathroom toilet was soiled, dirty. Like some just used it. - additionally as I had 2 little ones on my trip the food seemed very limited. Restaurant Eat eat eat displayed only being open Saturday and Sunday 8a-11pm but on Monday they were open for breakfast. Which I had grabbed quick bites at high-line. I wouldn’t have if i knew it was open. One night Eat eat eat were open unexpectedly for dinner. When I ask the staff why they were open, she seemed confused as to why and unsure if it would be open the next day. So Every night for dinner, I had taken an Uber to local places to eat. I asked staff if the shuttle on site can be utilized, i was told i can. When I waited the 20 mins for a shuttle as signage states , it never came after 45 minutes. - The staff were really nice and helpful at the front desk.
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