The entire area is under construction including the parking for the hotel. Despite this, they were still charging $30 per day to park, and everyone had to park in an unsecured parking lot across the street. Parking should've been waived. Additionally, the rooms were very dated, but clean. There was no fan in the washroom which created a lot of condensation even with a warm shower. On our first night, we were woken before 8 AM by construction inside the hotel in a neighboring room. The hotel was nowhere near at capacity so there was no excuse to be booking people right next to rooms under renovation. Ridiculous. The area of the hotel is riddled with drug addicts and homeless, which I know is not controlled by the hotel, and is sad… But there was no security anywhere and when traveling with kids and attempting to walk to nearby restaurants, it was concerning. The construction around the hotel with one-way street also made it very difficult to access easily. Staff was friendly enough.

Our stay was great. Check in and check out were so fast, there was no line. They greeted us with warm cookies which was such a nice touch. They also accommodated an early check in as we had a wedding to get to. Parking was $30 and when we returned to the hotel the lot was full, I thought for sure they were going to tell us we would have to find other parking but they instead gave us permission to park right outside the front doors. The rooms were clean, spacious, and quiet. Great stay!

Tv difficult to operate. Toilet in bathroom very low for someone with. Knee replacement. Area around mirror chipped not fixed. Bed very soft.

Parking was very expensive and not convenient

Carpets smelled bad and tub wouldn't drain

Very clean hotel!! I will be coming back everytime I’m in London to this hotel. The breakfast buffet was amazing!!

Breakfast buffet was good

Easy check-in, got a check in cookie yay! Had to pay for public parking which I was not aware of since their lot was full. Rooms were clean and easy walking distance to food and shopping.

Clean, staff was great, location and amenities

Easy parking

Staff was wonderful. Room was spacious.

Only one night stay, convenient stay

The only thing good about this property is the young man at reception. The room was was in terrible c

Dated, very dated in some aspects. Felt like I was back in the 80’s with the gold wallpaper and drapes. Sink taps are outdated but love the nostalgia. H for hot and C for cold. Closet doors also, felt like hiding and Mike Myers was going to come stabbing through the venting. For the money per night you’re not much better than the Ramada on Exeter.

Rooms are really dated. Wallpaper falling off. Hotel rooms need a renovation

Staff were very helpful and polite

Clean room , very quiet , easy check in , area is fine ! , professional polite efficient staff , great free cookies to start the day is a nice touch ! No complaints , would stay again

The issue is room wasn’t cleaned/refreshed/attended to (we booked for multiple nights). When I reported this to front desk staff I was told we had to request a room cleaning/that it wasn’t done automatically. I have never heard of this expectation other than Covid protocols. They would not offer any resolution. Not impressed.

Parking was made more difficult as 2 buses blocked the entrance when we arrived. They were picking up conference attendees, but a number of cars were blocked from the main entrance. Despite the fact our room was not made up upon our arrival at 5:00pm, the reception staff were quick to get us an alternate room & gave us a voucher for breakfast. The hall carpets were a bit worn in places , but rooms were huge & clean, the mattress was soft & the towels plush. All in all, a nice stay.

Under new management, making improvements No out door pool, they are taking it out ( need to update web site) No breakfast, dinner was good