Lovely hotel staff friendly and helpful would recommend

Staff were lovely and building looked impressive, set in nice grounds and the food was good in the bar area. However inside the room was a bit tired and decoration shabby. The room was very hot with no air com (just a table fan) and safety limits on the windows meant you could only open them an inch. There was no fridge in the room for keeping things cool either. Also the shower tray didn't drain proprerly so you ended up standing in water that I was worried would spill over and the floorboards in the room upstairs were very loud and creaky which was a bit annoying. Overall it was a lovely stay just a few little things that stopped it getting 5 stars.

Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board.

Excelled as always. Everything about Crabwall Manor is the best. Fantastic grounds, stunning rooms and attentive staff from the reception to the bar staff to housekeeping. Warm welcome on checking in at reception, passed the keys to room 47 and although it doesn’t really have a ‘view’ the enclosed courtyard was nicely presented. The room was vast with enough space to provide the 2 high back chairs without feeling crowded. Bathroom was huge……(only wish was it had a freestanding bath!!!!) and again nicely decorated. Had drinks and evening meal in the bar, food was as great as was the staff who couldn’t do enough. Peaceful nights sleep with little to no noise from surrounding rooms. 4th visit now and I’m feeling that will soon increase given just how great every stay has become.

We stayed in a master suite for one night. Overall, the room was nice and we were happy with this. However, in the morning we noticed the shower was broken, so we could not change the temperature and it was stuck on boiling. We let reception know who didn’t seem too bothered as we were leaving. The pool area was tired and there was a large amount of grit gathering in the corners of it which was off putting. The toilet area in the changing rooms was also extremely unhygienic. We decided to stay in the hotel for the evening as it was advertised as having two bars, one of which shut at 11, the other shut at 12. We went down at 9:15 to one being closed already and the other shut at 10:15. We would have gone out if we had have known they don’t stay open until advertised times. Finally, the floorboards above us wouldn’t stop creaking, so we were up from 6:30. Would make sure to pack some earplugs, I understand it is an older building but as a deep sleeper, wasn’t expecting to be woken up. Overall hotel looks lovely and the room was pleasant however a couple of things were disappointing.

This was a last minute overnight stop. Bar meal was fine and breakfast was the usual buffet style which was regularly replenished. All staff were friendly and courteous. Plenty of parking. Finding the room and navigating around the old building can be a bit of maze. Room was, clean and well equipped with a refreshing shower in the morning.

Overnight stay. Spacious room, nice pool, and pleasant bar meal.

The receptionist was lovely, polite. We checked in ok. The room numbering had us confused. Our party had 2 rooms, both very spacious, but both very cold. The towel rail in one room didn't work. The central heating radiator in both bedrooms didn't work but there was an electric heating panel that eventually warmed up the large bedroom. The hotel generally appears dated. Dirty stains around the door handles and door plates. The dining room on the Sunday night was cold, but much warmer at breakfast on Monday morning. The bar area and adjoining lounge were cold and poorly

Just fabulous

Awful mattress condition

Location excellent, room and facilities inc. spa very nice. All staff were great, particularly Olivia and Lynsey in the spa and Kacey in the bar and Jess in the restaurant. Will definitely go again x

Food is terrible it’s all frozen reheated and still served cold breakfast is left out all morning stone cold and even the coffees come cold tried to complain asked to cancel the breakfast for next day and said can’t refund us so paid for breakfast and never ate it … got carbonara and was just bacon and cheese pasta was bland it was terrible and I never ever complain but this is beyond a joke

Staff were helpful as at first we were given a room with just a shower, we asked for a room with a bath and were given one. However the water was lukewarm and even after running it for 10 minutes it never got any warmer so there was no point having a bath. Also no heating in the room apart from a small portable heater that had been put in obviously to replace the central heating. Not ideal. Breakfast was average, sausage and bacon was overcooked and hash browns on the hotplates were nearly cold.

A relaxing night with the most comfy bed. Shall return

We used this as a base for the Chester Ultra Marathon, great location, friendly staff and lovely rooms. Pool, Hottub and Sauna on Sunday we a great end to a great weekend

The bathroom had mould around the taps and edge of the bath growing, the spa changing rooms were neglected and the tv in the room is out dated. Also the gym equipment is not maintained, its falling apart and making ridiculous noises.

Wonderful stay thank you

Staff were very nice but the arrival registration at 3pm was very slow due to large line of customers. Room very nice, upgrade but looking out onto a wall and air conditioner yard. Not very happy with that. Website showed gardens. Also lighting very dull.

The room was spacious, but it’s clearly in need of some TLC. There was an excessive build-up of mould in the bathroom, which is unacceptable, and the beds were very hard and uncomfortable. Breakfast was poor quality, and despite the advertised 3pm check-in, our room wasn’t ready until 4pm. We stayed here a few years ago and it was good then, with real personality and attention to detail. Unfortunately, it feels like that’s now been lost. Perhaps it’s time the hotel reconsidered calling itself a four-star establishment.

Good provision for our dog.