Muy padre el hotel me encanto

Overall, the Cancun Bay Resort is a budget-friendly hotel, but the reality is quite different from the pictures. When we arrived, the first room was dirty and things left on the bed, possibly even blood stains or makeup stains and even though we were given a free upgrade, the new room still wasn’t up to expectations. Staff repeatedly entered our room without knocking up to six times which made us feel extremely unsafe, especially with children. While it was marketed as all-inclusive, food options were limited, and not all drinks were included. On the plus side, though, even with a late flight, they let us keep using the facilities after checkout, and they stored our bags, which was really convenient. To their credit, when we reported an AC leak on the first night, maintenance did fix it quickly. So, it can work for a budget stay, but families especially should be cautious, as privacy and cleanliness were major concerns for us.

Poolside seating very comfy, room was cleaned every day very well, the shows were amazing…loved everything!

El hotel esta descuidado, miy mala la comida ,a mi esposo le robaron sus lente graduado y su chancleta ,no lo recomiendo, no hay buena seguridad

Amazing service, clean hotel, pools close early and not much entertainment.

What made me choose this hotel initially is its size. Since booking there has been a partial refit which has made the hotel look much fresher. We were upgraded to Master Suite. This was a nice gesture, but as there were only 3 of us we spoiled for space. I would say that this isn't what most people would think is a suite. It has 2 bedrooms one of which is ensuite and a further 2 sleeping areas which surround an area with a table & chairs, along with a sort of kitchen area with a sink, coffee maker and fridge. The beach and pool areas are lovely. Never overcrowded

small resort but got the room for a good price.

The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!

Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.

Poca oferta de servicios y pocos lugares y empieza muy tarde el servicio y termina muy temprano, deja mucho que desear pocas ofertas de comida y bebidas

Good

This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.

El trato fue increíble, el personal muy atento y amable. Excelente ambiente en el hotel, muy lindas las instalaciones.

The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.

If you are white this is a place for you. The majority of food is stuff served here in the USA; Burgers, hotdogs, BBQ, etc.. even the background music is Americanized. These folks will bend over for your Dollar. Service: The majority of the staff are A-hole. I’m a Mexican born who lives in the USA; I did the mistake to show my Mexican passport and it was all down hill from there. Day one: our flight was delayed so we arrived late. Gorge (front desk) down grade our rooms form beach view to a junior suit. Side note: it was a junior room (two beds) the suit was locked, he refused to open it until the manager approve it. It was s late we were hungry and tired so I let it go. We ordered food, but the food disgusting. Day two: Juan Manuel (manager) “yeah, we don’t have beach view rooms anymore, but I will unlock the suite for you”. Come to find out, they over sold the rooms to the whites folks and have me the downgrade. Now don’t misunderstand me, I have no issue with white folks, i live in the USA, but I do have a problem with favoritism if we payed the same money. Day three: nausea, vomiting and diarrhea was most of the day; yes you guessed right, the food was disgusting. They run out of food fast, they will ask you to leave once they start putting the food away. They say the restaurants are open, which if not true. Day four: We were already fed up with the place that we left to do outside the resort activities.

It was ok for the stay close to party zone

Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young

We came to this resort 2 years ago and the service was much better and much nicer even while the construction of the new restaurant was going on. Now this time we noticed that the beach wasn't cleaned, they didn't have enough servers, food was very plain and the sushi bar was gone. The new restaurant isn't open all the time and the schedule changed daily. Yahir and Jhovanny were so friendly and offered great service. I don't think we will be coming back.

Excelente hotel, el personal es bastante amable

This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here