We stayed at the DoubleTree by Hilton Dartford and were extremely disappointed with our experience. The room had no properly functioning air conditioning, and the temperature display showed 30°C, making the stay very uncomfortable, especially given the outside temperature was around 35°C. The conditions inside the room were difficult to tolerate and not what we expected from a hotel of this standard. We reported the issue and a mechanic was sent to inspect the AC. Unfortunately, his manner was very rude and unprofessional. When asked whether he could inform the hotel staff about the issue, he dismissively replied that “you should tell them yourself,” which was unhelpful and disappointing. Despite raising the problem and requesting assistance or a room change, no effective solution was offered, and we were left to remain in the same uncomfortable conditions. During breakfast, the service was also poor. While we were serving food, a staff member while cleaning spilled food onto the seat I was using and even on the floor and did not make any effort to clean it or acknowledge the situation, which was unhygienic and unpleasant. We were also surprised to be charged for parking, which felt unreasonable and not clearly justified given the overall standard of the stay. Overall, the experience fell far below expectat

We had a lovely stay for one night. We used the pool and the gym looked well equipped.

Air conditioning in room non-existent unfortunately, it was a constant 26 degrees C. No fridge in room. Everything else clean, room basic, especially for the price.

Staff wasn’t amazing Hotel was clean & well maintained but breakfast & reception Que was horrendous!

The staff were great!!

We stayed for one night expecting a comfortable stay, but unfortunately it was one of the worst hotel experiences we've had. Yesterday was one of the hottest days of the year, making the situation even worse. The air conditioning in our room was faulty. It would start for a few minutes before switching itself off, leaving the room unbearably hot and extremely uncomfortable. It wasn't just the lack of sleep that was the problem – the room itself was so hot it was difficult to relax or stay comfortable. We were repeatedly woken throughout the night because of the heat. There was no point where the room felt properly cool, and both my husband and I struggled to get any meaningful rest. When we contacted reception, they acknowledged this was not an isolated issue and that multiple guests had reported the same problem. We were offered a fan, but were told it was subject to availability, so there was no guarantee we would receive one. No room move was offered at the time. In the morning, I requested a full refund from the manager, Anastasia. She agreed in principle but said I needed to raise a complaint with Expedia first, as the booking was made through them, and then they would claim the refund back from Hilton. The process is quite long, but I will be pursuing it after what we experienced. The staff were polite and apologetic, but the overall experience fell well below expectations. We paid for a room with working air conditioning and did not receive that.

Sink was clogged: quite inconvenient. A/C is ineffecient: gallway was cooler in the room despite having set it on max in the room

Room was a family room very spacious lovely new bathroom. Swimming pool,sauna,stream room and jazzurie good, gym very good. Evening meal and breakfast was very good and clean. Parking cost £10.50 overnight.confusing what the stairs but would stay again

The rooms are clean and comfortable, no arguments there. The sauna, steam room and pool are great. The food wasn’t amazing, not impressed in that department. The first time I’ve stayed in a Hilton, I was expecting more if I’m honest.

The rooms and bathrooms were exceptionally clean. Breakfast was good and staff were very helpful.

Room was very clean and check in was very easy.

Staff were friendly, thought thd meals whist good were expensive as were the Drinks, bottles of water was a nice touch could have used more sweetners in the room

Wonderful, comfortable beds and lovely hot break fast

Overall, it was OK. We went for a girls trip to go shopping and have a night away, swim and dinner. The hotel rooms were fine, nicely decorated and clean. There was plenty of parking but was chargeable 10.50 per night. Swimming pool was incredibly busy and we had to pre book a slot due to a lot of children being present. However the pool staff were very helpful and friendly. The main disappointment was dinner. Service was poor and the cesar salad was lack lustre. It would have been nice to have more sodt drink choices at the bar rather than having to go to the kiosk.

Poor experience. For starters, no fridge is provided in the room. I read online that you can potentially hire one, but only if requested in advance. No bottled water either. The biggest issue, though, was the constant noise from other guests in the corridor — kids running around shrieking from 6pm until around 11pm, then being woken at 4am by adults talking extremely loudly outside the room. Won't return.

Very clean rooms and bathrooms

Nice enough hotel. My room was plenty big enough, clean and modern. I couldn't hear the nearby busy road at all. The bar/restaurant area was great too. I would say that the pool as very dated and looked like it needed a good scrub. Also, when I went, kids swim lessons were on too which limited the already small pool to a single lane.

The property is well kept and convenient. I have stayed here since it was built. The only problem I have is the cost of having a car on the property. I think 10.50 pounds per night is an exorbitant fee.

Great hotel but a ridiculous price. The room was £130 with no breakfast included and an additional £10 to park. For the money, I’d have thought a dressing gown in the room should have been provided The food in the evening was also a limited selection and expensive.

There was very loud music in the room above us that lasted until 4 am and was shaking the walls , we then woke up at 6:45 am to the neighbours shouting. The walls where clearly very thin .