The check in staff were excellent! Very friendly and helpful. Staff at the bar restaurant were not so nice. I made a simple mistake when placing my order at the bar and asked the member of staff to change it (5 seconds after I realised). The look of disgust on her face in response to my request was not very nice! We have eyes and can see you!! I wish I had made a note of her name. Once the food came out we were very disappointed with the taste and quality. Bland! The beds were very uncomfortable as we're the pillows. Worst nights sleep I've had in a very long time. This hotel only gets two stars rather than one because of the lovely check-in staff. I wouldn't book this hotel again.

It was such a welcoming, friendly, beautiful place for a family for relaxing getaway. Half term voucher event for the kids is brilliant I highly recommend this hotel definitely come back.

Room was lovely, clean, big and relaxing

Room was clean staff at reception very nice

On first look room looked very clean and spacious so to the bathroom but on closer inspection you could see it all looked a bit tired and bland. Super big bed though which was lovely! Breakfast was moved to a function room as refurb for regular location - maybe as a consequence everything cooked was unfortunately cold! No particular fault of hotel but could have done without fire alarm in early hours and lift breaking. Staff were however very pleasant and helpful.

The first room (161) allocated to us had a strong smell of damp, which made it extremely unpleasant. On closer inspection, we noticed mould growing on the blind, which is a health concern. Additionally, the bed sheets were dirty and stained, which is unacceptable for any guest accommodation. The bathroom was also in poor condition: the door was badly water damaged, and the skirting board behind the door showed similar damage. After raising these issues, we were moved to a second room (164). However, this room also had several problems. The blind was heavily stained, and we had to clean the bath before it could be used because there was a visible dirty water line around the tub. The toilet roll holder was broken and lying on the floor. Furthermore, the bathroom floor had numerous gaps in the grout, which looked unsightly and gave an impression of neglect. This experience was very disappointing and did not reflect the quality which you advertise, and we have come to expect from our previous stays. I hope you will address these concerns so that future guests, including ourselves, have a better experience.

My/Our stay was very comfortable and made effortless by the extra facilities available to Guests. The room was very spacious and clean, although the 'shower cubicle did leak water onto the bathroom floor and the door 'architrave was rotting where the water had leaked.

The staff were all amazing people who were polite and wanted to make my stay pleasurable. The facilities are clean and exciting. The rooms are all clean and well desiged

Really helpful on reception, and also used the gym which was OK,

Room was good . Christie and Ka

The room was nice just need to replace or clean the sofa bed as it been peed on a few time & smells

The staff were very helpful apart from checkin when we had to wait a good few minutes before someone appeared. Room was very clean & comfortable. Food ok but nothing more.

We had a lovely stay, fun in the pool, dinner was very nice in the Bar and the staff were all helpful and friendly. Breakfast was lovely also with plenty of choice for everyone. Will definitely stay again.

Check in was swift and the receptionist was very welcoming, however must admit we were very underwhelmed when we got to our room. It was spacious but very run down and clearly neglected. Broken lamps, broken blinds, dirty / scuffed walls. The cleanliness was pretty shocking too. Most of it we could have made our peace with however when we made the decision to have our paid breakfast delivered to our room the next morning and received mouldy milk and mouldy apples, and the staff shrugging it off like it wasnt a big deal / not even an apology, that topped it off for us. It’s a nice building with nice grounds and I don’t doubt it once had its day and used to be lovely, however it is now clearly very neglected and the staff don’t show much interest. It’s a real shame.

Bad 100%

Comfy room, good shower. Excellent dinner, friendly bar staff.

Room was tatty. Bathroom door needed replacing. Hot water took ages to come through. Double bed too small. Tv small & in wrong position.

The whole experience was excellent.

ace

The staff were helpful and friendly and they had a clear policy around allergens building confidence for those with dietary needs, but the hotel in places is looking quite tired especially bedrooms and the spa. Bar costs seemed high and it was a shame there was no access to quality decaf coffee.