Sketchley Grange Hotel & Spa

Room was tatty. Bathroom door needed replacing. Hot water took ages to come through. Double bed too small. Tv small & in wrong position.

The whole experience was excellent.

ace

The staff were helpful and friendly and they had a clear policy around allergens building confidence for those with dietary needs, but the hotel in places is looking quite tired especially bedrooms and the spa. Bar costs seemed high and it was a shame there was no access to quality decaf coffee.

room was clean and comfortable, large room

The hotel needs a bit of paint, the walls are very tired in the halllways. The room was nice, clean and and refurbished. The only downside was the pillows which were old, lumpy and thin. Staff were nice.

Room was clean

Our stay was generally pleasant, but there were a few issues that need addressing. First, the receptionist told my wife and me that we hadn’t requested adjoining/connecting rooms, despite this being clearly stated in our booking (as noted above). I understand that requests can’t always be guaranteed, but I find it frustrating when we’re given incorrect information, especially when it feels misleading. Of course, I accept this was a request, but I don’t like being lied to. We were staying during a particularly difficult time, as my mum had just passed, and we were trying to make the best of things. Unfortunately, we were assigned rooms next to the lift and were later informed that maintenance work would start at 8 AM on the day of check-out. While this wasn’t ideal, we accepted it because those were the only interconnecting rooms available, and we have young children who are early risers. On a more positive note, dinner at the hotel was a pleasant surprise, and we truly enjoyed the experience. However, I do want to address an uncomfortable incident we had while using the pool. A private gym member reprimanded my 5-year-old daughter for splashing water (we were very conscious to avoid the "lane swimmer") , even though we were within the designated family swim times and had paid for pool access. To make matters worse, another guest approached us afterward and mentioned that the member was known to be a "miserable complainer." The member later attempted to apologise after noti

Room was very comfortable but a few small items in floor had been missed in cleaning. A bit disappointed when trying to enter restaurant- stood waiting while 5 members of staff passed us without eye contact or comment.. almost left at that point. Pool good size but everything a little dated. Fairly priced for these considerations

Lovely staff, very clean, very spacious. Food was great. Unfortunately didn't manage a swim, perhaps next time!

Nice but very busy...you couldnt relax.

Pleasant overnight stay but the room was cold and despite turning the heating up, there was no room heating. Also lighting design in the room gave limited light so room was quite dark.

ok hotel

For some reason I was given a disability adapted room, and although it was lovely and comfortable and large, spacious etc, the bathroom sink was too low for me and also too small, and the seat in the shower was in the way but the fact it was ground floor suited my needs and don’t really have a negative impact on my stay as we stated for evening meal and breakfast. The evening meal was superb and the staff were excellent and very helpful.

Came for a relaxing weekend with my suster and parents. The hotel reception, bar and restaurant all looked great. The cleanliness of the bedroom was not great, cob webs, some lights not working and definitely needed an overall update. As i was with my mum who has had a knee replacement, all of the lifts being out of order was not helpful, they stayed broken during the entire visit. The restaurant and bar staff were polite but we had to chase for our drinks, plates to eat a pizza, our bill and the breakfast food being replenished. That was the biggest let down. In the spa area, there arent very many loungers and it can get very busy so you have to be quick to get a space.

Large room, good facilities. Nice bar and an excellent breakfast. Very good stay

Great stay, friendly efficient service, comfortable room and amenities

It was a good location for what I needed.

Great value for money, large rooms and comfy beds. Very good standard of breakfast, the only disappointment was the coffee (self dispensed from the machine in the restaurant), which was not very pleasant at all. Otherwise highly recommended.

It was nice and comfortable.