It was ok , the room was outdated but clean

Excelente personal, y muy completo el paquete todo incluido

Cute Boutique Hotel. Rooms clean but a bit outdated. Staff was amazing. Hotel is clean and comfortable.

Hotel was clean and extra nice staff, though hotel is Old and bit run down as far as amenities needs a bit of remodeling, though overall a great place to stay away from all the traffic in the area.

Excelente servicio, estamos enamorados de ese hotel!!

La estancia fue agradable, excelente atención por parte del servicio, solo en mi cuarto que estaba en último piso no llega la señal del internet y el último día falló el aire acondicionado, fuera de eso excelente atención y servicio.

Rooms can use a little upgrade. Wonderful and helpful staff.

We have been going to the los Arco’s properties for over 25 years and every time we go, we are never ever disappointed they just keep getting better and better. The staff is outstanding.

The Los Arcos Suites were comfortable and roomy, and the on-site amenities were fantastic. We especially enjoyed how peaceful the pool was. Thank you very much!

Como siempre es un placer ir a Pto. Vallarta, la gente muy amable, muy servicial. A pesar de que llegue 2 horas antes del check-in me dejaron acceder a las instalaciones y dejar mis cosas en la habitación. Tanto la gente de limpieza, como la de seguridad, los meseros, los de recepción todos, todos, 10 de 10.

Abia aire acondicionado en la habitación y estaban muy atentos.

ran out of hot water

Todo muy bien, el personal muy atento y siempre fueron muy amables, lo unico que no nos había quedado claro al reservar esque el buffet del todo incluido se toma en su hotel hermano Playa los arcos, que esta a la vuelta de la cuadra

Good hotel, outdated but decent. Location and all inclusive is the best thing about the hotel.

We came here for a budget holiday- booked with two weeks notice… the location was perfect! We did a lot of walking and lounging in the rooftop adult pool located at Casa Susana! I would highly recommend that you take advantage of the all-inclusive option and prepare to get your beverages before heading to the pool! The Suites do not have a restaurant or bar, so you need to walk down the street (seriously not a big deal though), the Casa Susana does have what appears to be an excellent bar for drinks, coffee and a grill HOWEVER it is not being used! Could be the time of year we were there?! (May7-14) Overall I would consider coming back and staying at the Casa Susana side to switch it up, the suites have a kitchenette which was nice for us to have coffee in our room and ice in the freezer for our drinks! The balcony gives you a glimpse of the ocean however not private- you will get to know your neighbours lol

En general estuvo bien solo que el aire acondicionado hace mucho ruido

The hotel overall was good and all the hotel staff were very polite, helpful and welcoming throughout the stay. However, the rooms and bathrooms really need more attention and renovation. Improving the room condition would greatly enhance the guest experience.

Very friendly, good customer service

Room was clean, fresh, cozy to be in. Perfect spot to walk to nearby stores restaurants and the beach

all was good