The hotel was lovely, superbly located, meters from Westgate. The problem was we were promised a room that would not overlook the parking lot. We came back 2 times, at 12:00 and 2:30, but they said the room was still not ready, that we had to wait till 3 o’clock. We had tickets to punt down the river at 3 so could not stay, but immediately upon finishing it returned to the hotel. To our surprise they then took us to a room that overlooked the parking lot! We asked to be changed and they took us to a tiny room that overlooked a small patio, that was right beside the communal terrace, so quite noisy. It was not what we had hoped for. Having said that, the room and bathroom were pretty and clean, the breakfast was good and the location superb.

Nice place, room was lovely apart from a couple of cushions a bit stained

Staff were super friendly and helpful, rooms were lovely and breakfast was delicious!

Fantastic hotel

This was our 5th stay at this wonderful hotel, I cannot praise it enough, I just don't see a negative

Room clean, breakfast good plenty choice. Staff friendly

Everything you needed. Beautiful setting. Central to everything in Canterbury.

Reception and bedrooms were well kept and stylish and the location good for exploring the city. Breakfast was a bit limited and the coffee really not as good as you’d expect. The outside areas had been well designed and planted but are now in severe need of attention. There’s a lot of competition so these things are important. Overall, we felt comfortable and safe.

Flott hotell! Bra plassering (gode restauranter og punting (anbefales) i nærheten), deilig frokost og personalet var utrolig hyggelige og service-innstilte. Rom og bad var litt små, men god seng veide opp😄.

Breakfast was good as expected.

nettes Personal, super Lage

Very good breakfast, staff lovely

Nice hotel in a great area for getting about.our room was ok the bed was comfortable.the staff were all very nice,Breakfast was good and the bar area was great with plenty of other rooms to sit while having a drink.only thing I can complain about is the pidgeons noise from sitting on the windowsills early morning.but other than that we had a lovely time at the falstaffe hotel

Lovely hotel with individualy decorated rooms , friendly welcome from staff. Would stay again. Central location

The breakfast buffet was disappointing, difficult to get to and missing some important features. The full breakfast was OK, but not great. The room was great, quiet , quite large and well appointed.

Great location. Nice bar with a great happy hour . Only downside my room was next to a busy road . Shame next time I’ll know . Very nice

Beautiful hotel. Comfortable bed lovey cosy small room. Breakfast lovely. Only negative was our room was too hot for us.

A charming, cosy stay just outside Canterbury’s West Gate, with a great view of the historic entrance itself. The location is ideal, within easy walking distance of everything while still feeling slightly tucked away. The room was on the smaller side, but warm, comfortable, and thoughtfully arranged. Staff were friendly and welcoming throughout, which made the stay feel personal rather than transactional. The standout touch was the happy hour from 6–7pm, with a 2-for-1 cocktail offer paired with a complimentary cheese platter. That alone felt like exceptional value and added a lot to the overall experience. For the price, this hotel offers excellent value. Would happily stay again and recommend to others.

Staff good room and furniture worn dirty and tired

Staff and food was amazing, room was clean. Only little complaint is the road noise.