Excelant overall

Check in time is 3pm. We arrived at 2.40 and were told we were too early and to take a seat. They said that they would let us know if room was ready earlier. We got called at 2.58! Breakfast was very good and staff were very friendly

Great location

Everthing was perfect, apartment, food, situation, facilities. Would definitely return.

What a wonderful stay! Just love this hotel, staff were amazing and nothing was too much trouble.

Excellent hotel in a great location, very friendly and helpful staff. Evening meal in the bar was delicious and had a very nice view.

Poor - no air conditioning,

Lovely stay really enjoyed the spar and whole experience will definitely be coming back soon

Another fantastic stay, faultless. Comfy bed and quiet. Location is great for getting to other places and i love the 10 min walk to Deganwy beach and prom with my dog before breakfast back at the hotel. The food and service are excellent. Staff very helpful, polite and attentive. I would not stay anywhere else. The sunsets from the terrace are awesome with a spectacular view across to Conwy and the Castle. I visit the hotel every year and would not stay anywhere else. I always take my dog so the patio doors on bedroom is particularly great for us. Would like to see a fridge in the room though.

Stayed 1 night, used the spa and restaurant all was very good

Brilliant! An impressive establishment with great food and staff.

Friendly staff apart from the weekend maître d who I think was practicing his Lily Savage routine with the guests. Always an excellent breakfast with very efficient staff. Plenty of parking and lovely rooms. Unfortunately the lunchtime bar and evening restaurant menus have gone a bit too gastro IMO, which is odd considering the average age of the clientele.

What a wonderful find!!! We travel extensively and it is rare that every factor of a good stay is met- this hotel met them. The staff upon arriving were warm, friendly and efficient and this continued though from breakfast to dinner. The food and ambiance of the restaurant was awesome. We had the set evening menu and the fish was amazing.The breakfast cooked selection was great too from extra vegetarian sides of courgettes and spinach - which I had with my English breakfast. The Spa was great and the pool nice. One downside point it was not clearly stated before booking that hotel guests have restricted access included before 9am and after 5pm. This should be noted before booking. It is not in the centre on Conwy but a good 45 minute walk in- however such a lovely setting in the exclusive marina with great views across the harbour it is worth it. We will definitely stay again

Everything was fabulous, we will hopefully be returning again in August.

We stayed here for a wedding and were incredibly impressed with the location, rooms, facilities and especially the excellent staff. The hotel provided five star customer service with a fantastic friendly and efficient check in on the 20th, not sure of her name (possibly Magda?). Every other member of staff we encountered, also provided exceptional service, from the breakfast concierge to the cleaning team The room was enormous with an excellent bathroom, sliding doors and balcony table, and a wonderful fan which was perfect for a super hot day. If staying in the vicinity of Llandudno or Conwy I would 100% pay the extra and stay here again. The location is amazing and although we did not use the spa, it is amazing that this is free at certain times to hotel guests. I simply could not find even the tiniest negative thing to say so would give this hotel 100/100.

Always a top hotel in a great location.

Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.

Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .

Great hotel, very helpful staff, great locations. Will return.

Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.