Great stay for the money

Gut

Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel

The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area. The pool itself is great but lots of litter being left from the day before. Not enough bins around the pool area.

100% garbage hotel. Ordered delux suit. About 180 euro a night. No towels, handsoap, shampoo, balsam, nothing when we arrived. Stayed for 48 hours and left. Food was not bad, but the rest was a disaster. I would give the hotel 3 stars, and I would not have been mad if I would pay 50 Euros a night.

The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.

I was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all. Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool. The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle... Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!! The pool was lacking beds and umbrellas die to covid they said which was understandable. Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!

Hotellet ser pent ut, og rommene er store. Badet hadde både badekar og dusj. Renholdet var dårlig. Hår og sand på gulvet når vi kom, som aldri ble borte i løpet av de 5 dagene vi var der. Det lå hår i sluket i dusjen og vasken var tett. Madrassene var nedliggi, slik at man sov dårlig med stor bøy i ryggen. I tillegg var innsjekkingen kjempetreg, og man fikk ikke lov å utvide tiden på parkeringplassen noen timer avreisedagen, selvom det var få biler i parkeringshuset.

Check-in inadmissible---- wifi inexistante dans ma chambre--- dommages car l'hôtel est sympa dans l'ensemble Buffet ok

Das Hotel ist eine Katastrophe. Ich habe eine Executive Suite mit 94 m2 im Voraus bezahlt und eine kleine Junior Suite erhalten! Das Hotel ist alt und in einem heruntergekommenen Zustand. Vieles ist kaputt und funktioniert nicht. Das Personal ist entsprechend unmotiviert. Im sogenannten All inklusive Angebot sind die meisten Getränke kostenpflichtig!

Great séjour!!good for kids++

Relaxing and very enjoyable Convenient location and good food.

החוויה היתה בסדר גמור.. מהנה

I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.

good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!

When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning

Prestation pas à la hauteur du standing de l'hôtel, sur-coté, et le service client laisse à désirer (2 semaines en all-inclusive...)

The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room no towels afternoon the food not testing not clean but the local and the view from our room was excellent

I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now. I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday. Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!

Very good location and service