Penilaian & Ulasan Keseluruhan Riad & Spa Esprit du Maroc

This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech.

I recently stayed at this so-called "architectural jewel” in the historical district of Medina in Marrakech Morocco which claims to be a converted 18th-century palace. Unfortunately, my experience was far from what the photos and website led me to expect. This property is outdated and in dire need of renovations. The pictures on the hotel’s website are highly misleading, and some of them do not even represent the actual property, giving a false illusion of luxury and ambiance. One of the most frustrating issues was with the heating. Every night, the heat in my room did not work, leaving the space cold and uncomfortable. When I expressed my concerns about the cold room, a space heater was provided, but only after considerable inconvenience. Each time I left the room, the heater was removed, and I had to ask for it again. It wasn’t until my final night that a technician came to repair the heating system, but by then, it was too late to make a difference. The hotel is located in a narrow, dreary alleyway, beneath what seemed like a tunnel or dungeon. It’s not accessible by vehicle, which wasn’t made clear before my arrival. This made carrying luggage or returning to the hotel particularly difficult, especially since you have to climb 25 steep stairs just to reach the room. There are no phones in the rooms and no way to reach the staff without walking down the stairs to make a request. The staff never answered the phone when I called from my cell phone, nor responded to email

No hot water, not so friendly staff

The Riad is so beautiful with quality appointments throughout . My wife did the cooking class with the chef and loved it. Finding it at night can be tricky but it’s a jewel worth seeing.

Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!

Otroligt vacker riad med exceptionell service. Personalen är alltid tillmötesgående, hjälper en att hitta rätt i staden och erbjuder många fina tjänster som hamam, massage och utflykter. Vi hade gärna tillbringat mer än våra 2 nätter här då vi trivdes väldigt bra. Gigantisk takterrass med utsikt över staden där också en frukost avnjuts varje morgon till fågelkvitter. Bilderna gör inte riaden rättvisa, den är ännu vackrare i verkligheten.

Me and my partner had a lovely time here. The Riad itself is truly a beautiful gem and the location is very central for the Medina. It is though slightly off the beaten path to get to, down back alleys but the value for money of the quality of the property once you get past this is great. The staff were very happy to help and the manager Sylvia was a delightful eccentric. I would recommend booking your own excursions in advance of going as the hotel ones are quite expensive. Though we did book through them the walking tour for our first morning which was a good orientation. The guide collects you from the hotel and takes you around. The airport transfer is more expensive than taxi from the airport but without this the Road would be very hard to find. We found the property to be very clean and well kept in consideration that is a 18th century Riad in a market, not a best western in Milwaukee. I would say the Riad is a strong 4* experience and considering the price point this is appropriate. We very much enjoyed our stay. The hotel could improve in some aspects to be a truly stunning 5* but this would carry with it added costs that would have taken it beyond our budget for this trip so we were very happy! I have seen some other negative comments regarding the Riad with certain things picked up as negative, if you are precious and are expecting a $2000 a night experience then I am afraid you will have to pay for this.

The riad is beautiful, is awesome. The problem is that is not easy to find and is not very near from the plaza of Marrakech. I think is difficult to arrive with taxi or walking. But the place is awesome.

Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….

This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !

It is a beautiful raid , nice service , room is so exotic. We will come back again Wendy

Nice but old Riad in the center of Marrakech. Very friendly staff and very good service

The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying. We would highly recommend that you use the car service provided by the hotel. The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience. The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great. If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.

Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing

一週間のマラケシュ滞在の間、３泊をこちらでしました。 まずたどり着くまで大変で迷います。 同じような人が多いのか、地元の少年がやって来て道案内してくれました。 (もちろんチップ要) 広めのリヤドでキレイです。 ボーイさんは英語がわかるので助かりました。 リヤド内でハマムができるとの事で頼んでみたのですが… 聞いていたのと少し違ったのですが、オーナーの女性にマッサージも勧められ一緒にお願いしました。 受ける前に部屋までボーイさんが集金に来られ、ハマムとマッサージ代の他、TAXの様なものを一泊につき 35DH請求され、払いました。 領収書を求めらたら、無い、と。 請求書の写真を撮れと言われて撮りました。 ハマムとマッサージを受けるのに、狭くないリヤド内をバスローブ一枚で歩かされ、終わった後も髪の毛が逆立ってるまま部屋に戻されました。 チェックアウトの際に、その時支払ったTAXを請求されたので支払ったと反論。 ボーイさんとやり取りしていたら、オーナーマダム登場で、払ってないの一点張り。 こちらも負ける訳にはいかないので拙い英語で応戦。 ボーイさんは途中から理解してくれましたが、オーナーは全くわからないようで。 ボーイさんがオーナーに一生懸命に説明していました。 結局、集金に来たボーイさんがTAXを懐に入れていたようです。 どのボーイかをコピーしたパスポート写真を見せられたので答え、その人は昨日追い出した、との事でした。 最終的には疑惑は晴れたのですが、前後して泊まっていたリヤドはもっとリーズナブルな上に朝食も美味しかったのもあり、こちらはあまりオススメできません。 部屋に水一本もありませんし、朝食も特に美味しい訳でもなかったです。 ただ、バスルームは広く浴槽もあって、夜はぬるま湯でしたが朝はわりと熱いお湯が出たので、そういうのを求める人はいいかもしれません。

The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!

War rundum zufriedenstellend! Hervorragender Service

The owner was very rude and disrespectful. She also overcharged us.

This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all

Beautiful Riad experience in the Medina of Marrakech. The owner was gracious and took personal interest in our needs. Comfortable beds, good climate control, amazing high ceilings. We especially liked the breakfast service on the roof deck in the mornings. The Medina with shops and restaurants were just outside our door. We walked all over Marrakech from there.