Very helpfull and friendly staff. Selection of pools. Large apartment

ho trovato molta disponibilità e cortesia da parte del personale.

La struttura è davvero molto bella, fornita di due piscine, una palestra ampia e un centro giochi, oltre ad un centro per bambini. L’unica pecca riguarda la ristorazione: innanzitutto la cena viene servita in una struttura vicina parte del gruppo, ma non all’interno del resort dove alloggiavamo e dove facevamo la colazione, quindi dovevamo camminare per circa dieci minuti per arrivare. Inoltre, nella cena con il trattamento di mezza pensione, non è inclusa nessuna bevanda, nemmeno l’acqua, e questo non penso sia corretto, soprattutto quando non viene indicato al momento della prenotazione.

Check in was complete, didn’t tell me anything about having to put a deposit on the A/C remote until i couldn’t switch it on when in room and unpacked, called reception and then was told… also had to sit watching a poor maintenance man try and fix the door as wouldn’t lock, and eventually it was fixed by a hotel guest in his swim shorts Watching him struggle

I come to Tenerife a lot, and this is the first time at this hotel, check in ok, room had issues that after talking too reception twice I couldn’t be bothered with the other issues, Won’t stay here again, a lot of better run facilities in the area…

Struttura nel Suo complesso carica alle sterno e nel cortile della piscina . L’appartamento che ho avuto io era funzionale ma molto datato . Pulizia non buona , posate da cucina macchiate e capelli sul letto , non mi sono lamentato con loro perché ho preso e ho lavato io le posate e il resto della cucina . Per il resto è da rinnovare perché come struttura un po’ vecchia perché come alloggio buono . Ho dovuto pagare 30€ alla reception per avere il check in alle 1 pm altrimenti li avrebbero dato la stanza alle 5 pm

The key cards were constantly not working . And locked out or in the apartment air-conditioning untit not working properly in sons room told maintenance never fixed

Muy bien

Bien en general. Piscine petites et pas d'animation, restaurant se trouve dans un autre hotel à quelques mètres où ont lieu aussi des animation. Probleme d'internet finalement fixé apres 6jours et un bon enervement.

Grounds in the property well kept,rooms are a bit tired beds very hard,but in general it is what it is pool area nice.Recepton staff helpful.

Great stay, lovely spacious and clean apartment. Two pool areas which were great, and helpful staff. Lots to do in the area, and short taxi ride from las americas

Stay here three times a year and love the place.Friendly, efficient staff who always try their best to accommodate my requests.Unfortunately some of the rooms are starting to look a bit jaded,but this certainly didn't affect my wonderful stay.

Stay here many time a year as always good but this time we had issues with AC not working and dispite complaining took 3 days to fix but even then only 2/3 units were working so

Just perfekt! We will definitelly visit again.

Great

Always great

The staff was friendly and the room very comfortable

Stay here all the time got all your essentials for a self catering stay

I had a lovely stay. I was in a spacious studio apartment. My whole stay was perfect due to the accomodation, check in experience, every staff member"s friendliness, professalism and helpfulness. Would highly recommend.

Lovely apartment , location no good if you have mobility issues , the hills are very steep. Very late check in 4pm , but the apartments were clean , good kitchen , pool was lovely with lots of sun beds , it was quiet .