The hotel and staff were great and very professional

Couldn’t fault it. It may be a 3star hotel but it provides a 5 star service.

great room, good food, staff excellent and the spa facilities are superb

The room was spacious, clean. Staff very friendly and breakfast was lovely.

We had a great stay with nothing to grumble about! The staff were very friendly and helpful.

All good

Loved our room.

The room was spotless and the staff very courteous and helpful

In general stay was ok. However on last night the bar food was poor and far from the standard of the previous night. I did complain but was disappointed with the response which lacked empathy and a lack of appreciation of us as paying customers. Not likely to be rushing back.

The room was clean. Check in was great. Good value with breakfast included

Excellent all round and great location

Went for a birthday stay and chose this place as it was within close proximity to Chester. The service was below standard on arrival and the room allocated not great. I think the people on reception and in the hotel pick and choose who there nice to as most of the clientelle are older couples. The decor is dated but okay it's like a no frills accommodation. We had the great misfortune of coming across a horrendous receptionist at the gym, a Eastern European lady called Natalya who was charming with the men and her attentions switched on in their directions but was extremely aggressive, abhorrent and uncivilised with us. I was surprised she was on the front desk as she made us feel very uncomfortable with her clear predjuces. It was hard to comprehend how when asking her queries she deemed it necessary to start shouting her head off lacking manners and making it hard to understand what she was saying through her thick accent. Id say the stay ewe okay with the only high point being the gym, small sauna and steam room and breakfast which was buffet style. I won't be returning and wouldn't recommend anyone who wants a special break, relaxation, understands hospitality or customer service to either.

Room very clean, staff courteous

Room was dated and could do with a refurb especially the bathroom. Staff were friendly and helpful and location was good with a nice walk along the canal to the city centre.

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Rooms are clean and comfy. Staff very friendly and eager to help. Excellent value

The room was clean and quite spacious although the furniture was a little dated and worn. The en-suite was quite cramped and a little tired. The staff were pleasant and helpful. The breakfast was good but could have had more choice. The staff

Great stay, breakfast was good and HOT !! Service throughout the hotel was 1st class by everyone

Great breakfast, with a good selection of hot and cold items. All fresh and well stocked.

Clean room, good breakfast and friendly staff. Convenient to town centre with parking.