Location was good. Cleanliness needed improvement. I had to change rooms because the rug smelled like urine and it ruined my boots. Hospitality was adequate, not overly warm. Hotel decor is dated and is in need of a refresh.

Très belle chambre personnel très sympathique

Gyenge menu

I enjoyed my stay at Mercure Vienna First. The staff (Lila) was very pleasant and always ready to assist me. The room was very clean, in order, comfortable, and quiet. In short, a place I highly recommend!

Very clean hotel with exceptional friendly and kind staff.

Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!

Hotel, front (reception), and restaurant staff were fun. Issues hotel only is a relatively small hotel so it seemed understaffed. I sent an email via the Expedia app and never received a response. Tried regular customer email and got a nonsensical email, it’s possible that the staff member who responded didn’t understand because English is not her first language. The biggest issue is I placed a sign on my hotel room door for no housekeeping services but I could tell some entered my room without my permission (or to a certain extent). The room was partially cleaned like trash roomed and now towels are hanging on the wall. Bed wasn’t made and no new toilet paper rolls. If the staff member was not going to follow directions to not clean then I expect them not to enter my room. If staff member is going to enter then cleaning correctly is expected. I don’t know if this is a cultural issue but I never had this type of experience in all my travels.

Room was very warm at night and bed very hard

Room was great and the staff were super helpful

Recebemos um upgrade em nossa primeira estadia e ficamos em um quarto fantástico no último andar. Recepção educada e atendimento com zero atrito. Além disso, a localização é excelente e próxima aos principais pontos turísticos da região. Sera nosso hotel de referências quando formos novamente à Viena.

Personale molto cortese. Posizione ottima.

スタッフが親切

Very helpful and friendly staff definitely made my stay much enjoyable!

Ótimo

Our room was great, staff very friendly and helpful.

Zentrale Lage und trotzdem ruhig. Ideal für einen ersten Wienaufenthalt, da viele Sehenswürdigkeiten zu Fuß erreichbar sind. U-Bahn und Straßenbahn sind auch nicht weit.

Hotel muito bem localizado. Perto de todas as atrações. Quarto tamanho razoável e banheiro novo. Café da manhã achei fraco pelo preço. Pouquíssimas frutas. Quarto era pouco iluminado.

Hôtel idéal idéalement situé Personnel souriant et accueillant Chambre très propre Seul hic : vue sur un mur à 5 mètres donc chambre un peu sombre

Great location

Great location