Hotel Mercure Vienna First

Adorável hotel no coração de Viena, extremamente bem localizado. Equipe de funcionários muito educada e prestativa, sempre dispostos a ajudar.

Konum süperdi, teşekkürler

Rigtig fin beliggenhed, men sørg for at få et værelse, der ikke er nabo til elevatoren

It was well located

The hotel was conveniently located. I asked for an upgrade and was given one free of charge. The staff was friendly.

Das Hotel ist unglaublich zentral! Man hat alles direkt vor der Haustür. Stephansplatz ist zu Fuß nur 3 Minuten

Très bien situé Personnel professionnel et chaleureux

Good size quirky room. Convenient for main sights. Helpful staff. I didn't have breakfast so can't comment on that. Only issue was the room was next to the lift and there was quite a lot of noise from this and some noise from other rooms. Otherwise a very enjoyable stay.

O ar condicionado não funcionava, o quarto ficava quente, quando reclamei na recepção, fui informado que no período que estavámos, no hotel só funcionava o aquecedor, que se eu quizesse esfriar o quarto deveria abrir as janelas.

Camera pulita, posizione perfetta in pieno centro storico pedonale. Colazione completa di tutto. Pulito e moderno

Posizione perfetta in pieno centro. Camera adeguata e comoda, con unica pecca sul clima un po’ troppo caldo nonostante avessi spento il termostato.

Tolle Lage, schöne Zimmer, leckeres Frühstück

The room and the services were very good.

Location was good. Cleanliness needed improvement. I had to change rooms because the rug smelled like urine and it ruined my boots. Hospitality was adequate, not overly warm. Hotel decor is dated and is in need of a refresh.

Très belle chambre personnel très sympathique

Gyenge menu

I enjoyed my stay at Mercure Vienna First. The staff (Lila) was very pleasant and always ready to assist me. The room was very clean, in order, comfortable, and quiet. In short, a place I highly recommend!

Very clean hotel with exceptional friendly and kind staff.

Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!

Hotel, front (reception), and restaurant staff were fun. Issues hotel only is a relatively small hotel so it seemed understaffed. I sent an email via the Expedia app and never received a response. Tried regular customer email and got a nonsensical email, it’s possible that the staff member who responded didn’t understand because English is not her first language. The biggest issue is I placed a sign on my hotel room door for no housekeeping services but I could tell some entered my room without my permission (or to a certain extent). The room was partially cleaned like trash roomed and now towels are hanging on the wall. Bed wasn’t made and no new toilet paper rolls. If the staff member was not going to follow directions to not clean then I expect them not to enter my room. If staff member is going to enter then cleaning correctly is expected. I don’t know if this is a cultural issue but I never had this type of experience in all my travels.