Room was spotless and we had a free upgrade on arrival ,which was amazing !!!! Staff were all very friendly and polite .Very attentive too! The hotel itself is amazing ! There’s so much there you don’t need to leave it! All spotlessly clean and very well maintained ! Evening entertainment was excellent always live music at 830.The bands we saw were all excellent and really got the crowd involved

Excellent

Staff friendliness, excellent variety of cuisine on a daily basis , spacious comfortable bed with quality linen . Great choice of pools and the entertainment was possibly the best we’ve experienced.

Zeer mooi hotel met alle voorzieningen, propere en grote kamer. Personeel ook supervriendelijk en toen we plots luidruchtige buren kregen werd meteen een oplossing voorgesteld. Zeer aangename ervaring.

Fabulous hotel. All restaurants are great. Staff are all superb and it’s just a top place.

Big hotel, funky rooms could do with a little touching up in places Don’t expect to get merry from the cocktails ..AL ones and the signature ones on the 16th floor Very clean, staff work hard Breakfast is carnage unless you time it right Not everything all inclusive, food ok

Had a great stay overall, and the reception staff were always extremely helpful and approachable. We had a crisis with my wife breaking her arm, which extended our stay 4 days, but the hotel did absolutely everything they could to help. This is the hotel you want to be at in a crisis! :) Special thanks to Myriam and her team Highlights - Buffet food is excellent with a wide variety of fresh food (meats, salads, cheese, desserts etc). Not quite sure where any negative reviews come from on this. It might get repetitive if you’re just looking for pizza and chips! - General vibe around the hotel is great, a there are plenty of places to spend your time. We particularly liked lagoon pool. - Grounds are immaculately kept and are beautiful. - Nice walkable paths around Playa Paraiso coast - The drinks are excellent on the all inclusive. The wines/cava are good and the cocktails (alcoholic and non-alc) are definitely a step up from a lot of 5 star hotels. - Rooms are kept spotless and are modern in line with Hard Rock theme. - great panoramic view from the 16th bar. Drinks could probably be slightly less expensive for the signature cocktails. - catered for wife’s coeliac (gluten) condition and walked through all available. Improvements - sometimes music is a bit loud around pools, so difficult to relax, though this seemed to relax a bit later in the week. - Loads of sunbeds close to each other, but it’s a big hotel, so expected.

The staff were very attentive and helpful. Plenty of sunloungers to go around (even tho people reserve beds from 6:30am) pools are lovely and clean. We just retuned and the pools were heated which was great. Wide range of food which was perfect for everyone. My only negative was music is played constantly from breakfast at 8am until 11pm. Not just in the hotel but around all the pools. No quiet zones to relax but this is hard rock so this was expected.

The room was lovely and spacious with amazing views

Great atmosphere friendly staff and whole place spotless . Pools were great and rooftop sky bar out of this world 🙌🤩⭐️🎸

Great

Très belle chambre

Kamer was fantastisch en elke dag brandschoon opgemaakt. Personeel uiterst vriendelijk en een prachtig zeer uitgebreid ontbijtbuffet. Mooie zwembaden en voorzieningen. Ook heerlijk wandelen op de wandelboulevard langs de kust.

Every thing was excellent management were very helpful in establishing the root cause of a booking problem. Only criticism was the in house prices of the bar & poolside drinks and sessions restaurant in the evening €45 each excluding drinks was very expensive considering the quality and variety of the food served

Great hotel with a complementary upgrade given as part of the hotels.com loyalty. Lots of subbeds at main pool and the lower beach pool. Overall a great stay!

Y

Great room, great service, great main restaurant, great pools so overall an excellent rating. A slight negative. The other restaurants a let down. All menus and location mingled into one.

The hotel had everything we wanted for our break and the room was great, with the hot tub included.

Positives: nice room and drinks at the beach bar. Negatives: Limited food option,I had to walk around several times to find something to eat.No special food for Christmas.No DJ by the pool at Christmas day.No special enterntainment. Room was cleaned twice in our 4 night stay.2nd clean I have requested twice on the app and eventually had to go to reception to aak for it.Even so bed sheets wasn't changed once.My husband had elbow bleed and was sleeping all 4 night on the blood stains.Room wasn't dusted - even glass bedside cabinets.Coffee pots and drinks were refilled once. Staff at the sessions restaurant.I was told off for seating at the empty table when no waiters were around ,making me feel embarrased like a naughty child.Plates were taken away couple of times even thought we didn't finish our meal.Another time there were no cuttlery at the table ,my husband went to the bar and asked for the forks and was rold off by the waiter that he doesn't know were the forks are.Husband asked again : how come yoi don't know aren't you working here? And reaponce was : I do work here ,but I don't give a f...ck - in those exact words. All those issues were raised with manager Diana ,who didn't want to help at all .She said that nobody else complaining ,which made us feel as liars.We seen people complaining at the reception several times during our stay.Embarrasing again ,as we just raised up someting needs attention amd improvement ,as service in the several parts of the hotel is afwul.

The staff were excellent, so efficient, friendly and quick to respond.