Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time.

Vi bodde här en vecka tidigare och hade en fantastisk upplevelses rakt igenom. Den här gången höll rummet (trots att vi fick byta) och servicen inte samma klass, men restaurangen med dess personal var lika fantastisk som förra gången.

Vi fick ett fantastiskt mottagande när vi kom, sällan varit med om något liknande. Vi åt både frukost och middag där, och det var femstjärnigt. Rummet var bedagat men välstädat och det var trevligt med en liten kaka på kvällen.

朝食が美味しい。部屋からレストランが少し離れている。ドアがオートロックではないので少し不便

The property had beautiful settings; the pool was nice and the dining are was very charming.

Wonderful property, great location, very peaceful in the heart of the city.

K

I always enjoy my stay at Heaven - friendly staff, an on-site restaurant, and comfortable bedding. This is my go-to place whenever I arrive to Kigali, the perfect way to get some rest after a long flight! Will continue staying here every time I return.

Great stay - lovely service and beautiful grounds. Really enjoyed the food at the hotel.

Personalet var veldig vennlige. Rommet var alltid rent etter renhold og frokosten er kjempe bra. Hotellet er veldig sentralt også

Staff was super helpful and responsive. Room was clean and spacious and had everything needed - ample towels and toiletries, nice hot water, tea and coffee station, filtered water, mosquito net and comfy bed. Turn down service left tasty cookies for bedtime snack. Breakfast at the restaurant was made to order and had plentiful offerings. In a very nice walkable location.

Was looking forward to staying here after reading great things about it. Very underwhelmed with the experience. The room was small and dated and needed general maintenance. We had made two separate bookings because we extended our stay before we had even arrived. We were not able to just stay in the room, we had to check out at 11 and move to another room at check in time. The WiFi was very spotty. The pool area was very small.

Lentoken

The food at the restaurant was amazing! We had a wonderful stay.

Close to the city centre. Hotel breakfast was great.

The staff is amazing. The food is great. Super accessible to downtown Kigali.

The staff, the restaurants and food, the proximity to city. The rooms are decorated traditional Rwandan which is lovely.

Gym facilities and clean rooms

1

Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.