very convenient clean and safe area. team are very friendly and supportive close by metro

Not as great as usual

The property is well located with easy access to all facilities in Canary Wharf. It is about 10mins walk from Canary Wharf Jubilee line station. The room is spacious. The room has good facilities. It’s a place good for long stays, or just a couple of days.

Amazing stay, clean room, good ammenities, great facilites and the staff elevated the experience even better, friendly and welcoming. 100% recommended

staff were extra friendly

Great location. Friendly staff. Rooms are nice.

Overall, a great place to stay in a great/safe area and 2m/0.3mile from Canary Wharf Tube. The room was soundproofed with 'effective' blackout curtains. Every amenity from rain shower to washer/dryer was included. Except, strangely enough, no microwave! And, a grab-bar in the shower would decrease your liability. My issue was your housekeeping. I have short white hair. Many long black hairs were 'obvious' on the bathroom floor. There were there when I arrived and departed! The cleaning was awful. Nothing was replenished from plastic bags to soap (broken dispenser) to even wiping the kitchen counter. I was told I needed to be out on cleaning day: Friday. I went out all day (in the cold). I returned after dark to find, nothing had been cleaned. At 08.30, next am, housekeeping turned up...as if I was to accommodate them. Terrible attitude. No apology. Nothing! My first night, there was a serious noise problem. The same rooms where the Police appeared later 615-618. That jet-lag interruption was unacceptable, forcing me to complain. I shouldn't have had to complain about selfish 'guests' who need to be fined for disorder! All in all, a great experience, except you housekeeping. I would stay there again. Hopefully, someone will paint the marred walls and straighten your lax housekeeping. Your maintenance guy was so patient and kind to this old and disabled man.

Great place to stay. Make use of the passes to the higher floor lounges for amazing views. Plenty of space but not the most comfortable sofa bed.

Yes

Standards have really dropped and not as nice as the last 2 times we stayed there. For check in requested early check in but a long wait and no one informed me the room was ready. The receptionist however was really nice and she was polite. The room had hair in the bathroom, and on the floor. Loo roll had stains, and a pair of socks left behind in the room by the previous people. The male receptionist that checked us out was also pretty rude, didn’t seem to be bothered. Also in the past have been able to go up to the top and take pictures and never been an issue, he point blank refused with some excuse we had never heard before. Unfortunately won’t be returning back.

Clean and comfortable room with all the required amenities. Staff were very friendly and the hotel was in a perfect location.

The staff was good. The studio was smaller than expected but has all the amenities in the kitchen which we loved.

Nice place

Good location in Canary Wharf. Everything was close and convenient.

Bathroom with leakage when using shower; paid in advance breakfast was a great trap: no food available Dec 28th and again Dec 29th… with no bread, no eggs, even waiting 35min a miserable service with no agility or care. Part of attractive that is the joint living room at 56th floor, one side closed For manteinance impossible to use or visit.

stayed here as we were attending a show at the 02, perfect location, station is about 10 minutes. the room apartment was spacious and well appointed. would stay again

Lovely room, great service and fantastic breakfast :-)

Clean and comfortable

In general the stay was good, but there where some drawbacks. The room was no so clean. The carpets was dirty and needs immediate cleaning, same the bathroom

The property is modern with spacious units for London prices. The location is well-connected with a number of transit options and nearby grocery stores. Staff were responsive and quick to provide assistance when asked. The only things lacking were: the smell emanating from the drains in the bathroom that staff and maintenance tried to fix but which kept returning - speaking to a larger building issue; and the building creaks in high winds which is normal in high-rises but may be surprising to people not used to it.