Cove Landmark Pinnacle

I enjoyed my weekend staying at this beautiful hotel, and highly recommend it

Stayed here on 6th March for my partner’s birthday and unfortunately it was a very disappointing experience. When we first entered our apartment we were hit with a very strong drain/sewage smell that filled the entire room. Staff came to check and agreed the smell was very unpleasant, but we were initially told nothing could be done as maintenance had left and the building was fully booked. Because of this we actually booked another apartment elsewhere so the evening wasn’t ruined. As we were leaving, reception suddenly said another room was available, which was frustrating after already being told there was nothing they could do. The second room didn’t smell, but the bedding had visible stains and the towels were marked with what looked like makeup. On top of that, we had to call concierge several times during the night because of loud music from a neighbouring apartment which completely disrupted our sleep. The staff were polite, but between the foul smell, cleanliness issues and noise, the stay really didn’t live up to expectations — especially as it was meant to be a special birthday trip.

Great location and really big clean rooms. Small Kitchen and fridge but enough for our 2 night stay

good location and kitchen useful will use again

Beautiful

The room was in ok condition, there were marks on the wall etc. which didn’t bother me. The bed was comfortable and the location was great. However I was concerned for my safety considering I was on the 10th floor and the window for the internal balcony was taped open, I couldn’t close it at all. Whenever I opened the door that lead to the balcony you could hear the tape crackling which made me nervous so I stopped using it, bear in mind this is the reason I reserved this room in particular. There was also a constant humming noise from whatever was inside of the double doors as you entered the apartment. I’ve stayed in many serviced apartments/apartment hotels and haven’t experienced this before. There was also constant little noises that were made by the air conditioning etc. which made it hard for me to relax

Great stay

Friendly staff,apartment was spotless and had a great view of the Thames and London skyline

It’s cozy, convenient, well-managed, well-maintained. It has a friendly top-notch staff. I’ve stayed there five times in the last two years, three in the last six months and I wouldn’t stay anywhere else. Oh, and the coffee shop is open seven days a week from 7 to 5 and makes the best capuccino around.

room was was under construction

very convenient clean and safe area. team are very friendly and supportive close by metro

Not as great as usual

The property is well located with easy access to all facilities in Canary Wharf. It is about 10mins walk from Canary Wharf Jubilee line station. The room is spacious. The room has good facilities. It’s a place good for long stays, or just a couple of days.

Amazing stay, clean room, good ammenities, great facilites and the staff elevated the experience even better, friendly and welcoming. 100% recommended

staff were extra friendly

Great location. Friendly staff. Rooms are nice.

Overall, a great place to stay in a great/safe area and 2m/0.3mile from Canary Wharf Tube. The room was soundproofed with 'effective' blackout curtains. Every amenity from rain shower to washer/dryer was included. Except, strangely enough, no microwave! And, a grab-bar in the shower would decrease your liability. My issue was your housekeeping. I have short white hair. Many long black hairs were 'obvious' on the bathroom floor. There were there when I arrived and departed! The cleaning was awful. Nothing was replenished from plastic bags to soap (broken dispenser) to even wiping the kitchen counter. I was told I needed to be out on cleaning day: Friday. I went out all day (in the cold). I returned after dark to find, nothing had been cleaned. At 08.30, next am, housekeeping turned up...as if I was to accommodate them. Terrible attitude. No apology. Nothing! My first night, there was a serious noise problem. The same rooms where the Police appeared later 615-618. That jet-lag interruption was unacceptable, forcing me to complain. I shouldn't have had to complain about selfish 'guests' who need to be fined for disorder! All in all, a great experience, except you housekeeping. I would stay there again. Hopefully, someone will paint the marred walls and straighten your lax housekeeping. Your maintenance guy was so patient and kind to this old and disabled man.

Great place to stay. Make use of the passes to the higher floor lounges for amazing views. Plenty of space but not the most comfortable sofa bed.

Yes

Standards have really dropped and not as nice as the last 2 times we stayed there. For check in requested early check in but a long wait and no one informed me the room was ready. The receptionist however was really nice and she was polite. The room had hair in the bathroom, and on the floor. Loo roll had stains, and a pair of socks left behind in the room by the previous people. The male receptionist that checked us out was also pretty rude, didn’t seem to be bothered. Also in the past have been able to go up to the top and take pictures and never been an issue, he point blank refused with some excuse we had never heard before. Unfortunately won’t be returning back.