We had a very disappointing experience at this hotel. The room itself was fine, and the housekeeping ladies were incredibly kind and respectful, nothing but good things to say about them.
However, the front desk staff and the bellman were extremely rude and miserable. You greet them and they don’t even bother to respond. I continued being polite anyway, just to show that we are not ill-mannered, but their attitude was honestly unacceptable.
The worst part was when we returned from the bar around 1:50 a.m. and found ourselves locked out of the hotel. We knocked repeatedly and no one came to open the door. We called the hotel and were told someone would come down. It turns out there was someone at the front desk the entire time hunched over and sleeping!! We were left outside for 10–15 minutes waiting to be let in. Completely unprofessional and unsafe.
To make matters worse, during checkout they tried to claim a small towel was missing. I explained that housekeeping had come in and likely removed it during service, as we did not take anything.
They also attempted to charge my brother 2,500 pesos, accusing him of smoking in his room which makes no sense because he does not smoke. He went upstairs to check for himself, and the room smelled like smoke, as if they were trying to set him up. It felt dishonest and very concerning.
Be very careful if you stay here. Document everything take photos and videos of your room when you arrive and before you leave.
