El Nido Terminal to San Vicente One-Way Shared Transfer

Hello El Nido was the partner of Traveloka for this trip in which the former assured us that it was going to be hassle-free. They told me that all we have to do is go to the van terminal and look for the dispatcher because he already has our details but upon reaching the place, the dispatcher doesn't even know us and the van operator was non-existent! We were forced to wait for 2 hours for the next trip! We had to cancel our restaurant reservation in El Nido because of this! This is the worst! 😡