เบย์ ออฟ ปาล์มส์

Friendly staff

The paradise scene was set as we drove into the ‘Bay of Palms “resort”’ carpark to be greeted by a shopping trolley partially in front of our car park spot and next to a rusted-out hatchback with flat tyres and patinated grime. We wheeled our suitcases along a buckled path past some discarded items and a range of old outdoor items. Upon ascending, we noticed the resort didn't get round to installing yellow hazard signs for the rusted-out iron framework exposed by eroded concrete. Having survived the climb from treading lightly, we were greeted with an aroma of ‘eau de ashtrays’ emanating from first apartment. As we reached our apartment we noticed the splendid views over the lake. Opening the loose and rickety “security” sliding door of our apartment revealed a basic but clean kitchen and living space. Sure, there were stains on the couch, and dining chairs were less inviting than a park bench, but it was tolerable to understand that we weren’t at Sofitel. Bedroom was simple and clean, until the small cockroach revealed itself. The high point was savoured for the bathroom, but we couldn’t decide. Would it be the mint green hue chrome toilet holder developed from coarse oxidisation? Would it be the plastic toilet cistern that is now browning and peeling after serving many years of its labour-intensive service? Could it be the poor shower screen fliction of deeply ingrained brown stains near the base. We think the ‘piece de resistance’ was the hole punched

Nice

It was a a joying room the remote from the other Operated my light and fan fan in high speed all night light coming on had no sleep requested Return of money or a free night it was not a good night still not come back to me today

Clean room, easy after hours checkin

enjoyed the pool

Room was clean and ample room for The two of us . Lovely spot looking at the lake and quiet .

Was perfectly fine for the price, nothing fancy, tired but clean

Room very clean. The staff very helpful & friendly, & the setting & location fantastic. Very quiet, lovely canal more the size of a lake, with many black swans, ducks etc, lovely gardens & swimming pool. Supermarket just around the corner. A ledge for soap & shampoo in the shower was the only thing we would add.

The bloke at reception was very helpful and accommodating. Let us in a bit early as we had to get ready and go to a wedding. Found the pillow I left behind when I made him aware. Good service.

Clean room. Quiet resort with friendly staff.

Clean quiet room

Clean room and good Air conditioning Could use some comfortable chairs of small couch

Awesome location, really friendly staff highly recommended

New manager great!!

When we arrived to check in, someone was parked in the spot allocated to us. When we questioned this, we were told just to park next to them, which was a residents only park. The TV had no signal so we couldn’t watch anything. We tried to hook up the wifi a number of times to watch Netflix and the wifi information wouldn’t work. They left the tiniest tube of shower gel and shampoo for two people for two nights. I used it up in my first shower. They also supplied 1 tiny cake of soap. Went to go and see reception to ask about wifi and for some more shower gel but it was closed. On a positive, it is close to the local shopping centre which is just a small walk across the road. The pool looked very inviting as well.

Clean & fresh

Reception staff very friendly and full of good information on things to see and places to go all over the Gold Coast. The premises were clean, tidy, and quieter than expected. We will certainly stay here again!

We could hear everything from the room next door so loud and clear : (

Close to airport, easy walk to beach and handy shops next door!