Ovolo The Valley

Excellent location central to all the Theatres and restaurants. Everything you need is a fast Uber or comfortable walk. Just make sure the parking suits your needs and the staff are very professional, courteous, knowledgeable, and helpful. Plus what a cool atmosphere set by the decor

Comfortable room, located near wedding reception we attended. Air conditioning temp didnt change as you move temp control.

Staff were terrible

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

Pool area was supposed to be ready after reconstruction. But it was delayed without notification.

Great staff

Nice hotel, pet friendly.

What a wonderful hotel! - great spot, fantastic service, big, comfy rooms and lots of playful touches - really warm and welcoming. Loved it!

Was an enjoyable stay

I’d definitely stay here again. The staff and everything about the hotel was first class. The rooms are clean and comfortable with some nice touches. The staff are friendly, helpful and welcoming The valet parking was easy and convenient. The hotel is situated well but for the city centre, shopping and restaurants it could be quite a walk for some ( about 1 - 1.5 miles) for us it was no problem

Awesome hotel nice decor and vibe

Very friendly staff, valet parking very easy and convenient. The room was clean and comfortable with some nice touches, eg coffee machine and smart speaker Good complimentary toiletries Restaurant quality breakfast. I’d definitely recommend

Little disappointed no advice of the upgrades being carried out but still love the hotel

We always like the Ovolo, but we didn’t realise the pool spa was shut and restaurants shut due to works going on. We probably would of given it a miss if we knew this. Also miss the freebie welcome pack of a good bag

Expectation vs reality don't match considering higher price level vs. Comparitive hotels

Nice large room in good convenient location. Staff were friendly and helpful. Comfortable.

New favorite hotel! Will return

Slow check in. Rude staff in bar when asking for comp. Drink. Tried 3 numbers to get milk for a cuppa. Pool was freezing… like an ice bath

Paid breakfast for 2 people but they do not deliver this as in their system the could not find it even providing them a proof and screen shot. They say it is me to see with hotels.com, blaiming the third party partners (hotels.com). They did not help at all making me stressful and guilty. Light was not working well in the room (kind of flashing) Room next to the lift so not good to sleep with the noise. Last day the the girl checked me out without asking and I was not ready for , so I could not go back in my room (needed) , no more access to the wifi (I was doing something and then I was supposed to call my family in Visio to follow the graduation of my daughter + as I was checked out, no possibility to have the breakfast as well. I supposed to have 2 cocktails as a silver vip member they told me no. Unacceptable

Great service