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The staff were lovely. Rooms are so comfortable and we had lovely views to the city.

The Wi-Fi was very bad.

Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.

Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff

Fantastic location, friendly staff & spacious apartments. Just looking tired and needing a refurb.

Stayed here two nights, and late on the 2nd night saw a mouse run into my kitchen. Could hear mice scurrying and squeaking through the night, and told the hotel staff the next day. They said they would investigate and contact me, as I felt I shouldn't be paying for the 2nd night. One week later and haven't heard a single thing from this hotel. No explanation, no apology, and of course no refund or anything of that nature. My suggestion is to avoid.

Great location,service and facilities

Great location and wonderful amenities.

It was soo close to southbank great location, lovely and clean will stay there again

Checked into a one-bedroom superior suite, which felt like a gloomy apartment with a view of a footpath. We seriously considered leaving, but opted for an upgrade to a city-view room, which I highly recommend. Self-parking in the grubby basement is available. We spent quite some time trying to get into that, as our keycards had not been activated even though we discussed our car and parking at check-in, and there’s no signage to guide you. If you love a quality 5-star buffet breakfast, this isn't the hotel for you. Breakfast is basic; easily the most minimal I’ve encountered at a 5-star hotel. You may(?) also be sharing the pool and gym with residents who live in the building. One saving grace is that some of the staff were lovely, which helped offset the poor first impression at check-in from an unsmiling staff member. In summary, there are far nicer hotels in the Melbourne CBD, and along Southgate, for less.

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know. This was our second stay here and it did not disappoint.

Staff were amazing ! Nothing too much trouble and great location

Great location.

Very pleasant but getting on a bit in age

Parking area was a bit tight for larger vehicles

Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance

Excellent place to stay.

Loved having a suite. The array of restaurants was incredible

Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.

We will be back again. Level 13 with 2 city views either side of our large room. Dishwasher kitchen and washing machine and dryer. Perfect.