โรงแรมทิคิ เซิร์ฟเฟอร์สพาราไดส์

Very noisy, my room was in L6 and I heard the people conversations and music feom bar downstairs until 2-3:00 am

Amazing customer service and the location is fantastic - right near HOPO ferry dock, bus stops and within a few minutes walk to the tram stop, supermarkets, beach, main strip of Surfers Paradise is 5 minutes walk away. Restaurant next to the hotel was great as well. Check in was very easy, every question was answered and they made every effort to make us feel welcome. The hotel itself is in need of cosmetic repairs and some TLC. The rooms are very big (family of 5 were very comfortable in one of their 1 bedroom suites). I'm a stickler for our hotel room being clean, unfortunately the cleaners hadn"t cleaned out/vaccuumed under the couch cushions so that was a not gross for me - everything else was very clean though. If I was really nit picking, I'd also say I wish their toilet paper was nice - teenagers complained! Beds are comfortable with plenty of spare bedding, extra towels on request and the suite was stocked with a clothes airer, ironing board and iron, TVs in both the living area and bedroom, aircon and ceiling fans in each room of the suite. We had an issue with the first room we were provided (we were unable to use one of the beds due to a problem with it - they were not aware of), as soon as we showed them the issue, they immediately provided us with a new room, apologised for the inconvenience and also replaced the bed the following day.

The staff were great, but unfortunately the amenities left alot to be desired. It was dated and tired. Pool needs urgent tile repairs. The main bed in our apartment should have been replaced yrs ago. Tile grout needs a scrub.

Clean room, good space, great view to the pool and water. Just had to get a door stopper. Door chain broken. Only key door lock. Room door doesn’t look secured. Receptionist said maintenance have gone home and it will be fixed the next day. Girl said camera are all over the property. I can’t rely on those cameras

Check in was 40 minutes late, the place is run down, Just a crap hotel

Comfortable enough but room was very neglected and not very clean. Couch was also broken.

Clean

Very outdated and not looked after, rooms smelt musty. But great location and wonderful views.

Friendliness of the staff

The room needs updating and some servicing like vacuming.

Room felt reglected, very dated

Great room for the price

Fully equipped kitchen was handy and access to laundry, the pool was so great for the kids and only a few minutes walk from the supermarket and beach!

No parking available on first night

My experience was below average. Mainly because I couldn’t use kitchen much which I really needed to due to my dietary restrictions. Kitchen had water leakage issue that restricted me to use it. Though hotel staff helped me providing extra towels to soak the water but that didn’t helped much and I ended up not using kitchen at all. Also there were lot of noise due to some machine or something similar. Noise was too loud. I think this should have been mentioned in the room description. Otherwise location is quite good.

Everything was AWFUL! From service at reception, to cleanliness and stench of the apartment, to not having 2 TV’s work during our entire stay (even though we asked twice for them to be fixed), to the noise of the traffic (apartment is not well insulated) to housekeeping leaving bags of dirty linen near our door. The only good thing was the view of the river, but you can enjoy that from many other hotels in the area. Cross this hotel off your list if you want to have a great holiday up at Gold Coast.

Excellent as always, affordable, tidy, and hassle free.

Great for families

Rooms old needing

Nice and quite, bath room freshly renovated , it suited our requirements. Thanks.