Auberge Saint-Louis

The entire building is old, which is fine; however, it's been poorly managed- dirty, moldy, smelly. They stacked up all junks in the hallways. One and only positive attribute is the location.

Ok

Was pretty good

On arrival, we were assigned an “upgraded apartment” that was approximately 383 metres from the hotel we had originally booked. Both of us have knee problems, and we had to pull our luggage uphill to the new location. Although the kitchen in the apartment was new and the bathroom was functional, the room was filled with mismatched old furniture. The two beds were uncomfortable, and the blankets were old and unattractive. One of the windows had a large hole in it, and another could not be shut properly. In addition, one of the ceiling lights was not working. We did not move to another hotel because we wanted to spend our time touring Quebec City instead of searching for another hotel. The whole experience with Auberge Saint-Louis Quebec City was a nightmare, and I would not wish anyone to go through the same experience we had.

I've stayed here many times in the past but it had been about 18 years since my last stay. Things were much the same. Beds are comfy, rooms are clean, everything works as it should. Even the wonky staircase is still wonky. Auberge are not hotels, they are basic... a place to clean up, sleep and relax while touring Old Quebec City. I was a little miffed that I had to go down to the front desk (from the 3rd floor) to get toilet paper for the shared bathroom... I expect staff to ensure supplies don't run low. Generally a good basic stay... except for a bit of a mix-up with my room.

Staff very helpful, the room was clean and the best of all is few blocks for most the tourist attractions. I recommend to go there.

Tout,

Great stay for two nights. Perfect location in the middle of Old Quebec. Room is clean and staff is helpful.

The room was dirty, smelled bad, and was extremely small. Another major issue is that they do not honor reservations. Even if you’ve already booked online, they may still tell you the hotel is full when you arrive. This actually happened to me, I showed up, and they told me my room had already been sold to someone else. On top of that, they kept my credit card information and charged me 10 days later, claiming I was a no-show. That’s not true — I did show up, and it was their mistake. I also had to call them myself and told them which reception I was talking with, the one from Peru, she clearly assured me that I won’t be charged bc that room was sold!!! But now the person I’m calling at now says she just called her but she doesn’t even remember me??? This is just insane!!! Overall, a very unprofessional and unreliable experience.

Personale accogliente

Me hubiera gustado saber en que nivel me iba a tocar hospedarme, ya que llevaba una maleta gigante que tuve que subir 4 niveles sola, además de eso, todo excelente.

Warm, clean, easy check-in and check-out, and fantastic location.

Very central, warm, cheap, comfortable accommodation.

Exactly the room I needed for a great weekend trip.

No parking at hand. Room small and in poor condition.

Don't have a car

Nice

Le personnel était courtois et aidant. L'emplacement était parfait!

部屋はきれい スタッフもフレンドリー

The space was basic and small but totally workable and in an absolutely incredible location.